Tommi Nutter
Summertown,TN
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dynamic sales associate with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Annuity Customer Service Representative
Farm Bureau Life Insurance
12.2023 - Current
- Conducted thorough research on customer inquiries, delivering accurate solutions tailored to individual needs.
- Maintained up-to-date knowledge of industry regulations and compliance requirements, ensuring a reliable service experience for clients.
- Participated actively in training sessions to continuously improve product knowledge and service skills.
- Handled sensitive personal data with utmost discretion, adhering strictly to privacy policies.
- Streamlined communication between clients and financial advisors, facilitating efficient account management.
- Utilized internal systems to provide service to callers.
- Managed high call volume with exceptional service quality, maintaining consistent client satisfaction levels.
- Maintained professional demeanor under pressure, consistently providing top-notch support during peak periods or challenging situations.
- Coordinated effectively with other departments for seamless cross-functional collaboration on client issues.
- Enhanced customer satisfaction by addressing and resolving annuity-related concerns promptly and professionally.
- Expedited claim processing for improved turnaround time, ensuring timely payments to policyholders.
- Collaborated with team members to achieve departmental goals and maintain high performance standards.
- Developed strong rapport with clients through empathetic listening and clear communication, fostering long-term relationships.
- Adapted and prioritized work to support customers.
- Resolved customers' questions by answering inbound calls, emails and texts.
- Responded to customer requests for products, services, and company information.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Sales Associate
Walmart
08.2021 - 12.2023
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Work the money center cashing checks, money orders, transfers and returns
- Cover my Managers when they go to lunch and breaks. Also count all registers, including self check out, at end of day using a money counter and drop the tills
Hostess
Legands
06.2022 - 09.2022
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Used cash registers and credit card machines to cash out customers.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Customer Service Representative
Dollar Tree
05.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Ran cash register, returns, exchanges and counted drawer at end of day.
Hostess, Waitress
Smokey Bones Bar & Fire Grill
03.2021 - 05.2021
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Closed restaurant on most days
Education
Graduated High School Diploma - English Composition
Watkins Memorial High School
Pataskala, OH06.2021
Skills
- Money Transfer Systems
- In-Store Support
- Cash Handling Accuracy
- Event Promotion
- Money Handling
- Adapt to Diverse Groups
- Excellent People Skills
- Cash Register Operation
- Time Management
- Multitasking Strengths
- Verbal and Written Communication
- Self-Checkout Assistance
- Complex Problem-Solving
- Reading Comprehension
- Fraud Detection
- New Teller Training
- Cleaning Techniques
- Policy and Procedure Adherence
- POS System Operations
- Listening Skills
- Returns and Refunds
- Customer focus
- Call center experience
- Data entry proficiency
- Insurance terminology
- Customer service
- Problem-solving
- Time management
- Data entry
- Decision-making
- Microsoft outlook
- Verbal and written communication
- Active listening
- Computer proficiency
- Critical thinking
- Complaint handling
- Technical troubleshooting
- Customer relationship management (CRM)
- Product knowledge
- Documentation
- Relationship building
- Problem resolution
- Task prioritization
- Follow-up skills
- Conflict resolution
- Call management
- Filing
- Project management
- Stress management
- Call center operations
- Customer education
- Spreadsheets
- Order processing
- Reading comprehension
- Recordkeeping strengths
- Paperwork processing
- Prioritization
- Research
- Proofreading
- Excel
- Word
- Professional email writing
- Meeting deadlines
- Took classes to get more knowledge about company
- Organization
- Multitasking
- Confidential Information handling
- Adaptability
- Dependability
- Empathy
- Patience
- Relationship building
Volunteer
Wednesday night kids class for preschool
- Plan lessons
- Seating
- Snacks
- Crafts for lessons
- VBS director
- Lay minister at my church
Timeline
Annuity Customer Service Representative
Farm Bureau Life Insurance
12.2023 - Current
Hostess
Legands
06.2022 - 09.2022
Sales Associate
Walmart
08.2021 - 12.2023
Customer Service Representative
Dollar Tree
05.2021 - 07.2021
Hostess, Waitress
Smokey Bones Bar & Fire Grill
03.2021 - 05.2021
Graduated High School Diploma - English Composition
Watkins Memorial High School