EMILY HERRERA DAVILA
Hobbs,Nm
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty. Known for strong focus on team collaboration and achieving positive outcomes.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
First American Bank
11.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Handled deposits, withdrawals, payments, opening and closing accounts, sending wires, ordering new debit cards or checks, and assisted customers with any questions they have about their account.
- Maintained and organized important customer file work.
- Participated in training programs to enhance product knowledge and customer service skills.
Bank Teller
First State Bank
04.2023 - 11.2024
- Greeted customers with professionalism and friendly and courteous demeanor
- Involved supervisors if transactions were over authority limits or exceptionally complex
- Reported suspicious activities to manager or information security officer
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Verified customer's identity and financial information
- Processed transactions, cashing checks, depositing money, and collecting loan payments accurately and efficiently
Head Waitress
El Sazon De Martha's
05.2019 - 04.2023
- Answered phones to take reservations or to-go orders
- Adhered strictly to cash handling policies and procedures
- Demonstrated ability to work well independently as well as part of a team
- Greeted incoming guests in a warm and friendly manner, building rapport with repeat customers whenever possible
- Trained junior staff on proper order taking methods and operating systems used within the restaurant
- Assisted in setting up tables prior to opening the restaurant each day
- Acquired knowledge of menu items and specials to assist customers with their selections
- Managed closing duties by restocking items and reconciling cash drawers
- Worked closely with kitchen staff to ensure all orders were prepared correctly according to customer requests
- Performed regular inventory checks to ensure adequate stock levels were maintained at all times
- Maintained cleanliness throughout the restaurant area by wiping down tables between seatings
Education
Associates Degree - General Studies
Frank Phillips College
Dalhart, TX12.2023
High School Diploma -
Texline High School
Texline, TX05.2021
Skills
- Money Transfer Systems
- Call center experience
- Money Handling
- Payment processing
- Paperwork processing
- Relationship building
- Call and Email Handling
- Self-Motivated
- Team worker
- Sorting and Filing
- Customer service
- Active listening
- Data entry
Awards
- Dean's list (Three semesters straight)
- $4,000 XIT Scholarship recipient
- Awarded UIL Outstanding Scholar
Languages
Spanish
Professional Working
Timeline
Customer Service Representative
First American Bank
11.2024 - Current
Bank Teller
First State Bank
04.2023 - 11.2024
Head Waitress
El Sazon De Martha's
05.2019 - 04.2023
Associates Degree - General Studies
Frank Phillips College
High School Diploma -
Texline High School
Similar Profiles
Evan BurdickEvan Burdick
Software Systems Engineer III at First American BankSoftware Systems Engineer III at First American Bank
Ana NietoAna Nieto
Bank Teller/Lead CSR at First American BankBank Teller/Lead CSR at First American Bank
Evan BurdickEvan Burdick
Software Systems Engineer III at First American BankSoftware Systems Engineer III at First American Bank
Jazmin RUBIOJazmin RUBIO
Administrative Assistant at Music WorldAdministrative Assistant at Music World
Sawyer KempSawyer Kemp
Firefighter/AEMT at City Of HobbsFirefighter/AEMT at City Of Hobbs