Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tabitha Mixon

Houston,TX

Summary

Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

DunDeal Products
12.2014 - Current
  • Services existing accounts, obtains orders, and establishes new accounts by planning and organizing daily work schedule to call on existing or potential sales outlets and other trade factors
  • Adjusts content of sales presentations by studying types of sales outlet or trade factor
  • Focuses sales efforts by studying existing and potential volume of dealers
  • Submits orders by referring to price lists and product literature
  • Keeps management informed by submitting activity and results reports, such as daily call reports, weekly work plans, and monthly and annual territory analyses
  • Monitors competition by gathering current marketplace information on pricing, products, new products, delivery schedules, merchandising techniques, etc
  • Recommends changes in products, service, and policy by evaluating results and competitive developments
  • Resolves customer complaints by investigating problems; developing solutions; preparing reports; making recommendations to management
  • Reconciles processed work by verifying entries and comparing system reports to balances
  • Charges expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries
  • Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
  • Pays employees by receiving and verifying expense reports and requests for advances; preparing checks
  • Maintains accounting ledgers by verifying and posting account transactions
  • Verifies vendor accounts by reconciling monthly statements and related transactions.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.

Air Export Specialist

Jas Forwarding
02.2014
  • Taking operational & customer service responsibility for all files handled and/or assigned
  • Maintaining efficient processes associated with air freight shipments
  • Arranging pick up and transportation of any Export freight handled
  • Establishing and maintaining a positive relationship with subcontractors serving the station
  • Creating a timely record of and ensure prompt rating and invoicing of all files handled and/or assigned in the export Freight department
  • Providing prompt Export quotations to Customers, Sales personnel, and Overseas Stations/Agents
  • Following all export regulations
  • Ensuring agents shipments are completed promptly with daily update
  • Working with station managers to set standards and metrics for station performance
  • Working with stations to ensure efficient and accurate collection of operational reporting data
  • Operating the routing and handling of files and shipments
  • Negotiating rates and fees with subcontracts
  • Handling all customer requirements
  • Working with station management to implement client relationships and operational procedures.

Export Specialist III

CevaLogistics
08.2012 - 02.2014
  • Develop and maintain excellent customer service to internal and external customers
  • Process documents and information through the established export system
  • Assume responsibility for establishing specific new accounts as requested by supervisor
  • Review all documentation and forms, maintain communication with clients, and review their export process on a regular basis
  • Coordinate the processing of shipments to the carrier and any government agency examinations of documents that may be required
  • Perform all functions within defined time frames for processing the delivery of cargo, and invoicing the client
  • Conduct the timely collection of the receivables
  • Reply to overseas inquiries in a clear, concise and timely manner
  • Maintain clear, oral and written communication with clients
  • Provide excellent and timely customer service by proactively informing clients of the status of their shipments, answering questions and referring advanced technical questions to the appropriate staff member.

Material Coordinator

Express Jet Airline
02.2007 - 08.2012
  • Create a one on one relationship with the vendors by phone and computer
  • Resolve discrepancies in paperwork and billing
  • Posse the ability to negotiate to lower our product line costs while monitoring and watch trending in usage of parts
  • Research other opportunities to lower cost and manage and create reports to monitor the system while making decisions quickly when needed.

Buyer

Express Jet Airline
  • Responsible for procurement of materials for vendor managed programs for multiple locations, including aircraft and non aircraft material
  • Expediting aging purchase orders
  • Soliciting bids and negotiating price structures with vendors
  • Clearing invoice problems prevalent to assigned accounts
  • Coordinating with material services personnel to assure required material for incoming scheduled maintenance is on hand
  • Conducts market research and strategically sources goods and services utilizing competitive bids when necessary
  • Enter into purchase agreements for maintenance division to provide Aircraft Spares inventory and supplies
  • Monitor overdue purchase orders to ensure supplier performance and part availability
  • Establishes order streams for certain components based on projected/scheduled usage for heavy maintenance, modification programs or to meet usage requirements
  • Assists in sales of surplus inventory and purchases inventory to support external vendors
  • Generates orders for goods and services to support operation.

Accounts Payable Coordinator

Express Jet Airline
  • Analyze and provide solution to accounting problems created through accounts payable process while auditing vendors for trends within invoicing and pricing
  • Interact with supervisor, material coordinators and other department within the material services to solve invoice issues on a daily basis
  • Research all invoicing and payment issues with vendors to ensure payment in timely manner
  • Responsible for making sure all payments, unapplied cash, EFT payments, invoices and credit card payments have been reconciled.

Crew Scheduler

Express Jet Airlines
  • Review system operations and crew information from previous shift for accuracy
  • Schedule crews according to contracts and FAA regulations
  • Support dispatch during irregular ops, cover open trips, build schedules, and monitor delays
  • Analyze exceptions, book hotels; notify crews in a time sensitive environment.

Education

Some College (No Degree) -

Houston Community College
Houston, TX

Real Estate License -

Champions School of Real Estate
Houston, TX
2005

Skills

  • Accounts Payable and Accounts Receivable
  • Multitasking Strengths
  • Approaching Buyers
  • Complaint resolution
  • Report preparation
  • Administrative support
  • Approaching Buyers
  • Creative problem solving
  • Multi-line phone talent
  • Account management
  • Approaching Buyers
  • Sales expertise
  • Approaching Buyers
  • Inbound and outbound calling
  • Quality assurance
  • Approaching Buyers
  • Professional telephone demeanor

Timeline

Customer Service Representative

DunDeal Products
12.2014 - Current

Air Export Specialist

Jas Forwarding
02.2014

Export Specialist III

CevaLogistics
08.2012 - 02.2014

Material Coordinator

Express Jet Airline
02.2007 - 08.2012

Buyer

Express Jet Airline

Accounts Payable Coordinator

Express Jet Airline

Crew Scheduler

Express Jet Airlines

Some College (No Degree) -

Houston Community College

Real Estate License -

Champions School of Real Estate

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Tabitha Mixon