Alejandra Salazar
Aurora,CO
Summary
Customer service associate with 6+ years of delivering exceptional attention to diverse areas of need, including fast-paced environments and sensitive information management, all while ensuring company policies are met. Strong team leadership with a track record of enhancing workflow efficiency and accuracy. Excellent teamwork skills and able to perform tasks with minimal to no supervision.
Overview
6
6
years of professional experience
Work History
Patient Access Specialist
UCHealth University of Colorado Hospital
Aurora, Colorado
03.2021 - Current
- Collaborated with clinical staff to streamline workflow processes effectively.
- Maintained accurate patient records in electronic health systems securely.
- Ensured compliance with healthcare regulations and privacy standards consistently.
- Greeted patients and visitors in person or on the telephone; answered inquiries, provided directions and instructions.
- Managed insurance verification and eligibility assessments for patients.
- Assisted patients with inquiries and resolved access-related issues promptly as well as scheduling and check-in process.
- Applied HIPAA privacy and security regulations while handling patient information.
Crew Member
Einstein Bagels
Aurora, Colorado
09.2023 - 02.2025
- Performed cashier duties such as taking orders, collecting payments and providing change for more than 100 customers per day.
- Prepared orders following standard procedures and safety guidelines.
- Maintained cleanliness of workstations and dining areas to ensure a safe environment.
- Operated machinery and other equipment to serve customers and maintain store image.
- Assisted customers with orders, providing friendly service and product information.
- Stocked supplies and ingredients to ensure availability during peak hours.
- Collaborated with team members to manage workflow during busy shifts effectively.
- Monitored inventory levels and reported shortages to management for timely restocking.
- Trained new crew members on operational procedures and customer service standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
Manager
McDonald's Restaurant
Aurora, Colorado
09.2019 - 08.2021
- Supervised the daily operations of a fast-paced restaurant environment.
- Trained and mentored team members on customer service standards.
- Managed inventory levels and ordered supplies for efficient operations.
- Ensured compliance with health and safety regulations for staff and customers.
- Monitored and resolved customer complaints promptly to ensure satisfaction, loyalty, and uphold quality service.
- Completed thorough opening, closing, and shift-change functions to maintain operational standards each day.
- Ensured compliance with all applicable laws, regulations, and industry standards.
Education
Some College (No Degree) - Social Work
Community College of Aurora
Aurora, Colorado, COSkills
- Patient registration and data entry
- Solution implementation and quality assurance
- Exceptional communication skills
- Information collection and documentation accuracy
- Team leadership and professionalism
- Money handling and customer service
- Spanish fluency and relationship building
- Multitasking and organizational skills
- Complaint processing
Languages
Spanish
Native/ Bilingual
Timeline
Crew Member
Einstein Bagels
09.2023 - 02.2025
Patient Access Specialist
UCHealth University of Colorado Hospital
03.2021 - Current
Manager
McDonald's Restaurant
09.2019 - 08.2021
Some College (No Degree) - Social Work
Community College of Aurora