Alejandra Serna
Whitewater
Summary
Reliable and hardworking professional with experience in residential, Airbnb, and commercial cleaning, along with strong customer service and team support skills. Comfortable working in fast-paced environments and completing multiple homes in a day while maintaining high-quality results. Detail-oriented with strong communication skills, and committed to ensuring every customer is satisfied with the service.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
Work History
Assistant Manager
The Cleaning Authority
Janesville
08.2025 - 03.2026
- Developed customer service strategies to enhance client satisfaction.
- Coordinated team meetings to address performance and workflow issues.
- Reviewed customer feedback to implement necessary improvements.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Collaborated with management on developing strategic plans for achieving business goals.
Housekeeping Supervisor
Jen’s Spic N Span
Elkhorn
08.2023 - 09.2024
- Supervised daily housekeeping operations ensuring cleanliness and organization.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Managed inventory of cleaning supplies and equipment for operational efficiency.
- Collaborated with management to develop training programs for new hires.
Professional Housekeeper
Merry Maids
East Troy
06.2022 - 06.2023
- Cleaned residential properties following detailed checklists and company standards.
- Operated cleaning equipment such as vacuums, mops, and floor polishers safely.
- Communicated with clients to ensure satisfaction and address any specific requests.
- Trained new staff on cleaning procedures and company policies for consistent service.
- Inspected rooms after they were cleaned by housekeeping staff members.
- Maintained the cleanliness of bathrooms, including scrubbing toilets, sinks and showers.
Shift Lead Manager
Avant Cycle Cafe
Lake Geneva
10.2020 - 08.2021
- Supervised staff and maintained smooth daily operations
- Handled customer service and cash management
- Trained employees and supported team
- performance
- Prepared food and beverages, including barista-style drinks
- Provided fast, friendly service in a high-paced environment
- Ensured cleanliness and organization of cafe at all times
Education
Cosmetology
Paul Mitchell The School
Madison, WI 10.2018 - 01.2020
Whitewater High School
Whitewater, WISkills
- Customer service strategies
- Conflict resolution
- Leading teams
- Attention to detail
- Time management
- Orientating and training
Timeline
Assistant Manager
The Cleaning Authority
08.2025 - 03.2026
Housekeeping Supervisor
Jen’s Spic N Span
08.2023 - 09.2024
Professional Housekeeper
Merry Maids
06.2022 - 06.2023
Shift Lead Manager
Avant Cycle Cafe
10.2020 - 08.2021
Cosmetology
Paul Mitchell The School
10.2018 - 01.2020
Whitewater High School