Alejandra Soto
Salinas,CA
Overview
4
4
years of professional experience
Work History
Surgery Scheduling Coordinator / Office Manager
Peled Plastic Surgery
San Francisco, CA
03.2023 - Current
- Supported physicians with minor surgeries and medical procedures, maintaining sterile environments and assisting with equipment.
- Facilitated communication between patients, surgeons, and medical staff to streamline pre-operative and post-operative processes.
- Managed patient records, including pre-surgery evaluations and consents, ensuring compliance with regulatory standards.
- Collaborated with insurance providers to verify coverage and handle claims, addressing any billing issues.
- Verified medical codes for diagnosis, treatments, procedures and supplies using ICD-10 coding system.
- Reviewed patient insurance information to ensure accuracy and completeness of claims submission.
- Answered incoming calls regarding billing inquiries from patients and and or providers in a professional manner.
- Handled billing, waivers and claims for private and commercial clients.
- Coordinated communications between patients, billing personnel and insurance carriers.
- Increased company revenue by 50%
- Supported entire practice's staff, which boosted efficiency and improved overall process flow.
- Created and implemented policies and procedures for effective practice management.
Surgery Scheduling Coordinator
Glaucoma Center-san Francisco
San Francisco, CA
10.2022 - 02.2023
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Collaborated and established strong working relationships with physicians, medical sales representatives, colleagues.
- Preformed biometries on during their cataract pre-op appointment.
- Located scheduling barriers and implemented appropriate solutions.
- Interpreted Explanation of Benefits statements from various insurers and communicated relevant information with other departments as needed.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Navigated through multiple online systems to obtain documentation.
Front Desk Receptionist
Glaucoma Center
San Francisco, CA
08.2022 - 10.2022
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Protected patients by observing strict HIPAA guidelines.
- Took messages from patients and promptly relayed to appropriate staff.
- Trained new staff on office procedures, insurance processes and medical terminology.
- Provided translation services for Spanish-speaking patients and medical staff, facilitating effective communication between patients and healthcare providers
Education
Bachelor of Science - Molecular Biology
University of California, Berkeley
Berkeley, CASkills
- Insurance Verification
- HIPAA Compliance
- Insurance pre-certifications
- Tool sterilizing
- Analytical Thinking
- Medical Terminology
- Team Collaboration
- Office workflow support
- Spanish interpretation
- Medical coding
- Scheduling coordination
- Insurance verification
- Attention to detail
- Billing administration
Timeline
Surgery Scheduling Coordinator / Office Manager
Peled Plastic Surgery
03.2023 - Current
Surgery Scheduling Coordinator
Glaucoma Center-san Francisco
10.2022 - 02.2023
Front Desk Receptionist
Glaucoma Center
08.2022 - 10.2022
Bachelor of Science - Molecular Biology
University of California, Berkeley