ALEJANDRA SUAREZ
Tehachapi,CA
Summary
Focused Store Manager versed in all aspects of running retail establishment including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Skin and Cancer Institute
Tehachapi, CA
09.2021 - Current
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Designed and introduced leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Defined testing protocols, quality assurance initiatives and clinic policies and procedures.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Communicated with patients, ensuring that medical information was kept private.
Administrative Assistant
College Community Services
Mojave, CA
12.2021 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
Mail Carrier
USPS, United States Postal Service
Tehachapi, CA
10.2018 - 03.2021
- Obtained receipts for registered and certain insured mail.
- Cleaned and checked over vehicle after completion of all daily deliveries.
- Routed all classes of mail in sequence of delivery along established route.
- Assisted customers in receiving oversized parcels by carrying items inside. Separated mail to be transported to relay boxes along route for subsequent delivery. Delivered various types of mail on routes according to strict timelines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Store Manager
Mcdonalds
Tehachapi, CA
01.2014 - 10.2018
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Improved store status by implementing process improvements and identifying performance gaps for corrective action.
- Processed daily paperwork, balanced register drawers, produced staffing schedules and prepared deposits.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Education
High School Diploma -
John Muir Charter School
Tehachapi, CA06.2012
Medical Assiting
San Joaquin Valley College
Visalia, CA10.2020
Skills
- Scheduling
- Mail Sorting
- Team Leadership
- Product and Service Sales
- Customer Relations
- Goals and Performance
- Store Management
- Training and Development
- POS Systems
- Accurate Cash Handling
- Budgeting
- Sales
- Store Opening and Closing Procedures
- Team leadership
- Customer service
- Decision-making
Languages
Spanish
Native or Bilingual
Timeline
Administrative Assistant
College Community Services
12.2021 - 09.2022
Assistant Manager
Skin and Cancer Institute
09.2021 - Current
Mail Carrier
USPS, United States Postal Service
10.2018 - 03.2021
Store Manager
Mcdonalds
01.2014 - 10.2018
Medical Assiting
San Joaquin Valley College
High School Diploma -
John Muir Charter School