Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

ALEJANDRA TELLEZ

Wood-Ridge,NJ

Summary

Professional in food service management with strong track record in leading teams and optimizing operations. Skilled in strategic planning, cost control, and customer satisfaction. Known for adaptability, effective communication, and fostering collaborative work environment. Proven ability to drive results and meet organizational goals.

Experienced with overseeing all aspects of food service operations, including staff management and customer relations. Utilizes strategic planning to enhance service quality and operational efficiency. Track record of implementing effective training programs and maintaining high standards of excellence.

Overview

17
17
years of professional experience
1
1
Certificate

Work History

General Manager of Food Service

The Roosevelt
03.2023 - Current
  • Reduced food waste through better inventory management and portion control, leading to increased profitability.
  • Increased customer satisfaction by implementing effective staff training and performance management programs.
  • Maintained open lines of communication between front-of-house and back-of-house staff, ensuring seamless coordination for optimal service delivery.
  • Managed financial aspects of the business including budgeting, forecasting, cost analysis, and profit maximization strategies.
  • Created a positive dining atmosphere by maintaining high standards of cleanliness and organization throughout the establishment.
  • Optimized scheduling practices for efficient staffing levels during peak hours, reducing labor costs without sacrificing service quality.
  • Expanded catering services to accommodate various events, increasing overall sales revenue for the business.
  • Reviewed and approved employee schedules and timesheets.
  • Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
  • Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
  • Addressed and resolved customer service issues to establish trust and increase satisfaction.
  • Added the new item and new employees in the CRM (Aloha)
  • Checked and supervised the check outs from each server and bartender, make every day petty cash boxes.

Human Resources Manager

Opera Inversiones Urbanas SAS
01.2018 - 06.2021
  • Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
  • Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
  • Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
  • Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
  • Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
  • Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
  • Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
  • Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
  • Used technologically relevant digital systems to manage payroll and benefits programs (SalesForce).
  • Devised hiring and recruitment policies for 300-employee company.

Human Resources Assistant

Opera Inversiones Urbanas SAS
06.2016 - 06.2018
  • Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
  • Answered and redirected incoming phone calls for office.
  • Assisted in payroll processing to ensure timely delivery of paychecks to all employees.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Supported development of performance management systems, aligning employee objectives with company goals.
  • Organized team-building events, boosting morale and fostering collaborative work environment.
  • Supported payroll processing, ensuring accurate and timely salary distribution.

Office Manager

CA Ventures Colombia SAS
05.2015 - 06.2016
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Streamlined office operations by implementing efficient filing systems and organizational strategies.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.

Maitre D'

The Fiesta
04.2008 - 04.2013
  • Greeted guests, escorted to dining tables and provided menu and information about catering hall to encourage seamless flow of service.
  • Trained, coached and evaluated subordinates to raise performance to company standard.
  • Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Served tables and help the customers in the events.

Education

No Degree - Zootecnics

Universidad Nacional De Colombia
Bogota, CO
11-2007

High School Diploma -

Inem
Bogota, CO
11-2004

Skills

  • Operations management
  • Cost control
  • Creativity and innovation
  • Marketing and promotions
  • Scheduling and rostering
  • Menu development
  • Team development
  • Customer service
  • Staff supervision
  • Staff leadership
  • Hiring procedures
  • Catering coordination
  • Front of house management
  • POS terminal operation
  • Money handling

Certification

Occupational Health and Safety Management System, 50 Hours

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

General Manager of Food Service

The Roosevelt
03.2023 - Current

Human Resources Manager

Opera Inversiones Urbanas SAS
01.2018 - 06.2021

Human Resources Assistant

Opera Inversiones Urbanas SAS
06.2016 - 06.2018

Office Manager

CA Ventures Colombia SAS
05.2015 - 06.2016

Maitre D'

The Fiesta
04.2008 - 04.2013

No Degree - Zootecnics

Universidad Nacional De Colombia

High School Diploma -

Inem

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ALEJANDRA TELLEZ