Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
OfficeManager

Carlos Diaz

Wood-Ridge,NJ

Summary

Resourceful Office Manager and former General Manager with 10+ years of leadership experience driving employee engagement, compliance, payroll, and operations management. Skilled in onboarding, performance evaluations, and employee relations, with a proven track record of building collaborative, high-performing teams. Bilingual (Spanish/English) with strong communication and organizational skills to support HR functions in fast-paced environments.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Office Manager

Eastern Dental
11.2023 - Current
  • Manage day-to-day operations and ensure compliance with HIPAA and company policies.
  • Conduct employee performance evaluations, coach staff, and promote retention through positive workplace culture.
  • Handle onboarding, scheduling, and daily employee coverage to ensure operational efficiency.
  • Oversee payroll preparation, billing, and expense management to maintain financial accuracy.
  • Maintain open communication with staff and patients, resolving issues with professionalism.

General Manager

Kathy Santo Dog Training
04.2020 - 03.2023
  • Led hiring, onboarding, and training programs to support staff growth and retention.
  • Organized staff meetings and recognition events to promote morale and team alignment.
  • Administered payroll, managed attendance, and maintained accurate records to support compliance.
  • Developed vendor partnerships and managed contracts, ensuring smooth operations.
  • Fostered transparent communication with staff and clients, driving engagement and satisfaction.

Dental/Surgical/Orthodontic Assistant

The Dental Center
12.2019 - 03.2020
  • Supported daily operations through patient care and adherence to safety standards.
  • Assisted providers across multiple specialties, ensuring quality service and compliance.

Dental Assistant

Edgewater Pediatric Dentistry
10.2017 - 12.2019
  • Supported doctors in procedures while maintaining sterilization and compliance with safety protocols.

Dental/Surgical Assistant

Eastern Dental
09.2010 - 10.2017
  • Collaborated with team members to ensure safe, efficient procedures and positive patient experiences.

Education

X-Ray License - Dental

Dental Assisting Services
Farmingdale, NJ

Prerequisites -

Brookdale Community College
Lincroft, NJ

High School Diploma -

Old Bridge High School
Old Bridge, NJ

Skills

  • HR Policy & Compliance (EEOC, HIPAA, Labor Laws)
  • Payroll & Attendance Administration
  • Onboarding & Orientation
  • Employee Relations & Retention Strategies
  • Training & Performance Evaluation
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Bilingual: English & Spanish
  • Office administration
  • Customer service
  • Office management
  • Organizational skills

Certification

X-Ray License

Languages

Spanish
Native or Bilingual

Timeline

Office Manager

Eastern Dental
11.2023 - Current

General Manager

Kathy Santo Dog Training
04.2020 - 03.2023

Dental/Surgical/Orthodontic Assistant

The Dental Center
12.2019 - 03.2020

Dental Assistant

Edgewater Pediatric Dentistry
10.2017 - 12.2019

Dental/Surgical Assistant

Eastern Dental
09.2010 - 10.2017

X-Ray License - Dental

Dental Assisting Services

Prerequisites -

Brookdale Community College

High School Diploma -

Old Bridge High School

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