Gabriel Avila
North Bergen,NJ
Summary
Experienced hospitality professional with a passion for delivering exceptional customer service and ensuring utmost satisfaction. Thrives in fast-paced environments, consistently meeting changing needs while maintaining a strong focus on teamwork and adaptability. Proven ability to manage multiple tasks, handle customer inquiries, and maintain a clean and organized workspace. Known for reliability and results-driven approach, accompanied by a positive attitude and excellent communication skills.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Server
The Roosevelt
12.2023 - 05.2024
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
Five Below
04.2022 - 09.2022
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Developed trusting relationships with customers by making personal connections.
- Built and maintained relationships with peers and upper management to drive team success.
Food Runner
Napoli Trattoria & Pizzeria
05.2020 - 03.2022
- Delivered food to guests in a timely manner while following safety protocols.
- Greeted and welcomed customers as they arrived at the restaurant.
- Organized food orders and ensured accuracy of items served to customers.
- Cleaned and sanitized work areas throughout shift including counter tops, floors, equipment.
- Followed proper cash handling procedures when accepting payments from customers.
Education
BS. Finance - Finance
Kean University
Union, NJ09-2027
High School Diploma -
North Bergen High School
North Bergen, NJ06.2023
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- High-volume dining
- Sales expertise
- Sales Techniques
- Guest Relations Management
- Item promotion
Accomplishments
- Honor roll throughout high school
- Current 4.0 GPA
Affiliations
- Student Government (Kean SGA)
- Honor roll
- Completion of EOF program
Certification
- Certified Topstep Funded Trader
- First Aid Certification - American Heart Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Italian
Elementary
Timeline
Server
The Roosevelt
12.2023 - 05.2024
Sales Associate
Five Below
04.2022 - 09.2022
Food Runner
Napoli Trattoria & Pizzeria
05.2020 - 03.2022
High School Diploma -
North Bergen High School
BS. Finance - Finance
Kean University
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