Alejandra Valencia
Perris ,CA
Summary
Proven server at ihop, adept in multitasking and exceptional customer service, efficiently managed multiple tables and resolved customer issues, ensuring satisfaction. Skilled in POS systems and cash handling, collaborated for peak period efficiency. Achieved seamless service transitions through diligent opening and closing duties, enhancing guest engagement and dining experience.
Overview
6
6
years of professional experience
Work History
Server
Ihop
10.2022 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Server
Ihop
01.2019 - 10.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Valley High School
Santa Ana, CA1998
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
Languages
Spanish
Native or Bilingual
English
Timeline
Server
Ihop
10.2022 - 08.2024
Server
Ihop
01.2019 - 10.2022
High School Diploma -
Valley High School