Alejandra Ventura
Summary
Accomplished Store Manager, skilled at building atmosphere of collaboration and performance excellence to provide every customer with exceptional experiences and promote brand loyalty. Effectively oversee and align processes with dynamic conditions while increasing efficiency and maximizing profits. Motivational leader skilled at building relationships with customers, employees and senior management. Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
27
27
years of professional experience
Work History
Assistant Store Manager
Dollar General Market
02.2019 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Physicians Assistant /Front Desk Receptionist
Orlando Pardo
05.1997 - 01.2014
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Streamlined office operations for improved productivity with effective organization and communication skills.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Scheduled appointments accurately using reservation software, reducing conflicts.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Collected room deposits, fees, and payments.
- Confirmed appointments, communicated with clients, and updated client records.
Education
GED -
Birmingham High School
Van Nuys, CA1997
Skills
- Stock management
- Operations Oversight
- Customer Relations
- Loss Prevention
- Records Management
- Store Organization
- Mentoring and Coaching
- Billing
- Customer Service Management
- Employee Scheduling
- Hiring and Training
- Shift Scheduling
- Strategic Planning
- Time Management
- Store operations
- Customer Service and Engagement
- Sales Growth
- Retail Operations
- Inventory counting
- Customer Service
- Store Opening and Closing
- Pricing and Markdowns
- Problem-Solving
- Data Management
- Inventory Management
- Administrative Management
- Sales Tracking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Assistant Store Manager
Dollar General Market
02.2019 - Current
Physicians Assistant /Front Desk Receptionist
Orlando Pardo
05.1997 - 01.2014
GED -
Birmingham High School