Alejandra Zavala
Waxahachie,TX
Summary
Dynamic MD Scheduler with a proven track record at Totalcare2u, excelling in schedule coordination and customer service. Bilingual and adept at effective multitasking, I enhanced workflow efficiency and resolved scheduling conflicts, ensuring seamless operations. Committed to fostering positive communication and collaboration across departments for optimal patient care.
Overview
6
6
years of professional experience
Work History
Billing Clerk
Jacob painting
Waxahachie, Tx
07.2024 - 03.2026
- Processed customer invoices using accounting software for timely billing.
- Maintained accurate records of payments and outstanding balances.
- Communicated with clients regarding billing inquiries and discrepancies.
MD Scheduler
Totalcare2u
Waxahachie, TX
07.2023 - 07.2024
- Supported staff with scheduling needs and adjustments to optimize workflow.
- Scheduled follow-up appointments based on physician instructions.
- Coordinated follow-up appointments as directed by physicians to ensure continuity of care.
- Collaborated with departments on scheduling initiatives to streamline operations and enhance communication.
- Communicated with field staff regarding any late or incomplete visits.
Front Desk Receptionist
Hope Health
Waxahachie, TX
04.2021 - 07.2022
- Greeted guests at front desk, fostering positive experiences during check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues promptly, escalating to supervisor when necessary to ensure swift resolution.
- Maintained files and records through organized filing systems, enhancing overall office efficiency.
- Transcribed phone messages and relayed to appropriate personnel.
- Processed room deposits and fees at front desk to ensure accurate transactions.
Front Desk Receptionist
Alicia Trevino International
Mesquite, TX
01.2020 - 03.2020
- Greeted guests at front desk, engaging in pleasant conversations to enhance guest experience during check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues promptly, notifying supervisor immediately when problems escalated to ensure swift resolution.
- Maintained files and records by implementing effective filing systems that improved organization and streamlined access.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
Education
High School Diploma -
Mesquite High School
TXSkills
- Invoice Management
- Invoicing procedures
- Payment Processing
- Data Entry
- Customer Service
- Client Communication
- Billing Communication
- Telephone etiquette
Timeline
Billing Clerk
Jacob painting
07.2024 - 03.2026
MD Scheduler
Totalcare2u
07.2023 - 07.2024
Front Desk Receptionist
Hope Health
04.2021 - 07.2022
Front Desk Receptionist
Alicia Trevino International
01.2020 - 03.2020
High School Diploma -
Mesquite High School