Araceli Aguilar

• Executed billing tasks and recorded information in company databases.
• Verified accuracy of billing data and corrected discrepancies.
• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Managed high volume of deals while maintaining attention to detail, resulting in improved financial accuracy.
• Processed and sent checks to lenders and credit unions to pay off customer trade-in balances.
• Coordinated and submitted rebate payments to Lexus Financial, ensuring customers received their eligible rebates for vehicle purchases.
• Scanned deal jackets, ensuring all necessary documents were included for processing.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Entered new vehicle information into the CDK system and created addendum stickers for inventory.
• Managed the computerized lockbox system by

registering keys in the system and attaching KeyTrack for secure storage.

• Reconciled and balanced daily transactions to ensure all incoming funds from each department matched the receipts generated in the CDK system.
• Generated and categorized receipts for sales, parts, and service departments to ensure accurate accounting records.
• Scanned service RO and parts invoices into the CDK system for accurate record-keeping.

• Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
• Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.

• Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
• Consistently met deadlines and quality goals for accuracy and timeliness.
• Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
• Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
• Tracked substitutions and informed customers of changes.
• Worked productively with customers to meet order requirements and service expectations.
• Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
• Provided exceptional customer service by addressing any issues or concerns promptly, maintaining a positive reputation as a Personal Shopper.
• Balanced multiple tasks simultaneously, prioritizing urgent requests without compromising attention to detail or overall service quality.
• Mentored new Personal Shoppers by sharing industry knowledge and best practices, fostering a supportive team atmosphere that encouraged professional growth.
• Organized efficient shopping schedules that minimized time and effort for clients, leading to higher satisfaction rates.