Alejandra Holguin Salais
El Paso
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Intelogix
El Paso
07.2025 - Current
- Resolved customer complaints using effective communication skills.
- Handled escalated issues ensuring customer satisfaction remained priority.
- Assisted customers with product inquiries and service requests.
- Answered customer inquiries and provided accurate information regarding products and services.
- Processed orders and managed customer accounts efficiently.
- Collaborated with team members to enhance service delivery.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
In Home Caregiver | Lead Generation
Jmj home healthcare
09.2024 - 06.2025
- Cultivated strong client relationships through compassionate care, enhancing client satisfaction.
- Coordinated medical appointments and managed schedules to ensure timely healthcare delivery.
- Implement personalized care plans, resulting in improved client well-being and independence.
- Coordinate medical appointments and manage schedules, ensuring timely healthcare delivery.
- Provided emotional support and companionship, fostering a supportive environment for clients.
- Delivered in-home care services to clients, ensuring their comfort and health needs were met.
Tax Preparer | Sales Prospecting
Self employed
Wenden
01.2010 - 01.2025
- Maintained complete records of client tax returns to ensure data security and accuracy.
- Review client tax returns to identify additional tax credits, increasing client savings by +15%.
- Prepare tax planning calculations, enhancing client financial strategies.
- Prepared tax planning calculations to optimize client financial strategies.
- Maintain complete records of client tax returns, ensuring data security and accuracy.
- Operated as self-employed tax preparer, delivering comprehensive tax services to individuals and businesses.
Cashier/Sales Associate | Customer Engagement
Family dollar
Salome
05.2021 - 09.2021
- Balanced cash drawer to ensure accuracy in financial transactions.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered exceptional customer service by promptly addressing inquiries and resolving issues.
- Maintained a balanced cash drawer, ensuring accuracy in financial transactions.
- Resolved pricing discrepancies in collaboration with management to maintain customer trust.
- Worked as a cashier and sales associate at Family Dollar, a retail chain offering a variety of products at affordable prices.
Milker/Farm Hand | Process Improvement
Hettinga
01.2020 - 03.2020
- Milked cows daily, upholding hygiene standards to ensure milk quality.
- Monitored cow health, promptly identifying illness to maintain herd wellbeing.
- Operated and maintained milking equipment to ensure reliability and performance.
- Monitored cow health, identifying signs of illness promptly.
- Operated and maintained milking equipment, ensuring optimal functionality.
- Supported dairy farm activities to maintain high-quality milk production standards at Hettinga.
Cashier/Customer Service | Customer Relations
Pride travel center
Salome
05.2018 - 08.2018
- Processed transactions accurately, ensuring cash drawer remained balanced.
- Resolved customer complaints professionally, ensuring positive resolutions.
- Implemented upselling techniques, increasing sales of promotional items by +8%.
- Resolved customer complaints to achieve positive outcomes and enhance customer experience.
- Collaborated with management to streamline checkout processes, reducing wait times.
- Worked as a cashier and customer service representative at Pride Travel Center, a convenience store chain catering to travelers.
Cow Milker | Efficiency Optimization
Hettinga dairy
03.2016 - 09.2016
- Milked cows daily using proper techniques and hygiene standards to maintain quality.
- Maintained accurate milk production records to support operational decisions.
- Maintained accurate records of milk production, ensuring data integrity.
- Monitored cow health, identifying signs of illness promptly.
- Collaborated with veterinarians to identify and treat health issues, enhancing overall herd well-being.
- Served as a cow milker at Hettinga Dairy, a farm dedicated to producing high-quality dairy products.
Customer Service Rep | Communication Skills
Gc services
El
01.2014 - 09.2015
- Provided exceptional customer service, increasing satisfaction by +15%.
- Managed high volume of calls, achieving response time targets to enhance customer experience.
- Resolved billing discrepancies, reducing accounts receivable errors by +10%.
- Utilized CRM software to document interactions, maintaining accurate records for improved service delivery.
- Identified upselling opportunities, driving a +12% increase in sales revenue.
- Worked as a customer service representative at GC Services, a company providing outsourced business solutions.
- Provided exceptional customer support through phone and email communication.
Bilingual Spanish Customer Service Representative | Communication Skills
Alorica
El
01.2012 - 01.2013
- Delivered exceptional service to Spanish-speaking customers, effectively resolving inquiries to enhance customer satisfaction.
- Translated technical information for customers, ensuring clear understanding and facilitating informed decision-making.
- Managed high volume of calls, meeting call handling targets consistently.
- Collaborated with teams to address customer concerns, ensuring prompt resolution.
- Collaborated with teams to address customer concerns, ensuring prompt resolution and improving service quality.
- Functioned as a bilingual customer service representative at Alorica, focusing on customer experience solutions.
Customer Service Representative | Client Relationship Building
Act
Taos
01.2012 - 01.2012
- Provided exceptional service, increasing customer satisfaction by +20%.
- Managed high volume of calls, consistently achieving performance metrics.
- Resolved complex complaints, ensuring customer loyalty.
- Assisted customers with online orders, confirming accurate delivery.
- Collaborated with teams to escalate unresolved issues for timely resolution.
- Provided dedicated customer service at ACT to enhance user experience and resolve inquiries.
Medical Assistant Externship | Medical Records Management
Dr. Jose ruffier MD
El
06.2011 - 07.2011
- Assisted in patient care by taking vital signs and recording medical histories to support accurate diagnosis.
- Assisted in patient care, including taking vital signs and recording medical histories.
- Maintained electronic health records, ensuring data accuracy.
- Maintained electronic health records with a focus on data accuracy to enhance patient safety and care coordination.
- Performed laboratory tests under supervision, ensuring accuracy.
- Completed medical assistant externship at Dr. Jose Ruffier MD, contributing to delivery of comprehensive healthcare services.
Census Enumerator | Data Collection
US Census Bureau
El
01.2010 - 01.2010
- Conducted door-to-door visits to collect demographic data for Census surveys.
- Verified accuracy of Census form information, enhancing data reliability.
- Double-checked information on Census forms, ensuring accuracy.
- Served as census enumerator for US Census Bureau, gathering critical demographic data.
CSR - Customer Service Representative | Client Relationship Building
GC services
El
01.2008 - 01.2009
- Provided exceptional service, increasing customer satisfaction by +15%.
- Managed high volume of calls, consistently achieving response time targets.
- Resolved complaints professionally, ensuring customer loyalty.
- Utilized CRM software to accurately document interactions and enhance customer support.
- Utilized CRM software to document interactions, ensuring accurate records.
- Served as customer service representative at GC Services, delivering outsourced business solutions to clients.
Package Handler | Process Improvement
Boca
01.2008 - 01.2008
- Packed materials to meet quality standards, preserving product integrity.
- Operated packaging machinery to optimize workflow efficiency.
- Collaborated with team members, meeting production goals consistently.
- Collaborated with team members to achieve consistent production goals.
- Packed materials according to quality standards, ensuring product integrity.
- Managed package handling tasks at Boca to support logistics and transportation operations.
Cashier/Customer Service | Customer Engagement
Montana vista market
El
01.2006 - 01.2006
- Processed transactions accurately, contributing to balanced cash drawer and customer trust.
- Provided exceptional service, enhancing customer satisfaction by +10%.
- Resolved customer complaints professionally, ensuring positive resolutions.
- Resolved customer complaints professionally, fostering positive customer relationships.
- Collaborated with departments to streamline operations and enhance overall service efficiency.
- Worked as a cashier and customer service representative at Montana Vista Market, a local retail store.
Education
medical assistant diploma -
Vista college
Mountain View High School
El Paso, TXSkills
- Client Relationship Building
- Customer Outreach
- Client support
- Sales Support
- Sales Assistance
- Sales Coordination
- CRM software
- Email Communication
- Online Engagement
- Technical Support
- Problem solving
- Conflict resolution
- Communication skills
- Tailored Service
Certification
Driver's License
LANGUAGES
English Fluent, Spanish Fluent
PERSONALITY STRENGTHS
English Fluent, Spanish Fluent
Timeline
Customer Service Representative
Intelogix
07.2025 - Current
In Home Caregiver | Lead Generation
Jmj home healthcare
09.2024 - 06.2025
Cashier/Sales Associate | Customer Engagement
Family dollar
05.2021 - 09.2021
Milker/Farm Hand | Process Improvement
Hettinga
01.2020 - 03.2020
Cashier/Customer Service | Customer Relations
Pride travel center
05.2018 - 08.2018
Cow Milker | Efficiency Optimization
Hettinga dairy
03.2016 - 09.2016
Customer Service Rep | Communication Skills
Gc services
01.2014 - 09.2015
Bilingual Spanish Customer Service Representative | Communication Skills
Alorica
01.2012 - 01.2013
Customer Service Representative | Client Relationship Building
Act
01.2012 - 01.2012
Medical Assistant Externship | Medical Records Management
Dr. Jose ruffier MD
06.2011 - 07.2011
Tax Preparer | Sales Prospecting
Self employed
01.2010 - 01.2025
Census Enumerator | Data Collection
US Census Bureau
01.2010 - 01.2010
CSR - Customer Service Representative | Client Relationship Building
GC services
01.2008 - 01.2009
Package Handler | Process Improvement
Boca
01.2008 - 01.2008
Cashier/Customer Service | Customer Engagement
Montana vista market
01.2006 - 01.2006
medical assistant diploma -
Vista college
Mountain View High School