Alejandra Yvette Gonzalez
Hidalgo
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
16
16
years of professional experience
Work History
Quality Specialist
CSL Plasma
Hidalgo, TX
05.2024 - Current
- Conducted quality inspections on plasma collection processes to ensure compliance with regulatory standards.
- Managed a team of quality technicians, providing coaching and guidance for professional development and improved performance.
- Led root cause analysis sessions to address non-conformance events, driving corrective actions and preventive measures.
- Monitored adherence to safety protocols, promoting a culture of safety within the organization.
- Developed comprehensive quality control documentation, standardizing procedures across all departments and promoting consistency.
- Analyzed data from various sources to identify trends impacting product quality, making strategic recommendations for improvements based on findings.
- Inspected items and compared against standards to meet regulatory requirements.
Group Leader Pheresis
CSL Plasma
Hidalgo, TX
10.2023 - 05.2024
- Led team operations to ensure compliance with safety and regulatory standards.
- Evaluated employee performance, providing constructive feedback to foster professional growth.
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Monitored group performance on a regular basis, analyzing data and trends to identify areas for improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Monitored team performance to identify productivity improvement opportunities.
Phlebotomist
CSL Plasma
Hidalgo, TX
12.2018 - 10.2023
- Collected blood samples with precision, ensuring adherence to safety protocols and quality standards.
- Trained new staff on phlebotomy techniques and best practices, fostering a collaborative team environment.
- Conducted routine maintenance of phlebotomy equipment, ensuring optimal functionality and compliance with regulations.
- Addressed questions and concerns to educate patients on collection process and procedures.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Participated in cross-training initiatives, bolstering the overall skill set of the team and promoting a collaborative work environment.
Shift Leader
Church's Chicken
Hidalgo, TX
10.2014 - 12.2018
- Oversaw daily operations, ensuring adherence to quality and safety standards.
- Trained and mentored team members on food preparation and customer service protocols.
- Managed inventory levels, reducing waste through efficient stock rotation practices.
- Implemented employee scheduling to optimize labor costs and maintain staffing levels.
- Resolved customer complaints effectively, improving overall satisfaction ratings.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
Substitute Teacher
Hidalgo Elementary
Hidalgo, TX
08.2010 - 07.2015
- Adapted instructional strategies to meet varying learning styles and needs of students.
- Collaborated with teachers to maintain classroom order and support educational objectives effectively.
- Monitored student progress, providing timely feedback to enhance academic performance.
- Assisted in classroom management, ensuring a safe and productive learning environment for all students.
- Communicated effectively with parents regarding student behavior and academic progress, fostering strong relationships.
Education
Associate of Arts - Spanish Language And Literature
The University of Texas Rio Grande Valley
Edinburg, TX06-2017
High School Diploma -
Hidalgo Early College High School
Hidalgo, TX06-2011
Skills
- Flexible and adaptable
- Quality assurance
- Safety procedures
- Performance monitoring
- Teamwork and collaboration
- Customer service
- Critical thinking
- Documentation control
Timeline
Quality Specialist
CSL Plasma
05.2024 - Current
Group Leader Pheresis
CSL Plasma
10.2023 - 05.2024
Phlebotomist
CSL Plasma
12.2018 - 10.2023
Shift Leader
Church's Chicken
10.2014 - 12.2018
Substitute Teacher
Hidalgo Elementary
08.2010 - 07.2015
Associate of Arts - Spanish Language And Literature
The University of Texas Rio Grande Valley
High School Diploma -
Hidalgo Early College High School