Alejandro Alonso
Colorado Springs
Summary
Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
4
4
years of professional experience
Work History
Store Manager
Players Closet
03.2021 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Overview sales and keep track of any inventory that comes in and out of the store
- Manage opening and closing shifts, including the tasks that come with each shift
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Computer Specialist
Best Buy
05.2022 - 02.2023
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed Hardware issues to identify troubleshooting methods needed for quick remediation.
Order Builder
Swire Coca-Cola
03.2021 - 06.2021
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Checked inventory and selected products from specific locations based upon availability.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Lot Technician
Hyundai
09.2020 - 01.2021
- Kept facilities clean, neat and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Moved cars around lot to increase space efficiency.
- Parked and retrieved cars according to customer needs.
Merchandise Associate
TJX Companies
10.2019 - 10.2020
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Greeted, serviced and thanked all customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Answered customer questions regarding store merchandise, department information and pricing.
Education
Associate of Science - Cyber Security
Pikes Peak Community College
Colorado Springs, CO12.2024
Skills
- Change Management
- Issue Resolution
- Software Application Testing
- Computer Validation
Timeline
Computer Specialist
Best Buy
05.2022 - 02.2023
Store Manager
Players Closet
03.2021 - Current
Order Builder
Swire Coca-Cola
03.2021 - 06.2021
Lot Technician
Hyundai
09.2020 - 01.2021
Merchandise Associate
TJX Companies
10.2019 - 10.2020
Associate of Science - Cyber Security
Pikes Peak Community College