Alejandro Alvarez
Burbank,California
Summary
Self-motivated individual highly experienced in customer service roles. Proven ability to deliver exceptional customer service and handle various tasks efficiently. Possesses strong organizational skills and attention to detail. Seeking oppourtunites to leverage expertise in a dynamic environment to contribute to the success of team.
Overview
4
4
years of professional experience
Work History
Guest Service Representative/Night Auditor
Residence Inn Marriot
Burbank, CA
04.2023 - 01.2024
- Provided assistance to guests throughout their stay.
- Resolved guest complaints in a professional manner.
- Answered incoming calls from guests seeking reservations or general information.
- Performed daily cashiering duties including balancing accounts at end of shift.
- Organized special requests such as wake up calls, extra pillows, cribs.
- Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.
- Processed guest check-outs, including payment processing and providing receipts.
Fulfillment Expert/Customer Service Representative
Costco
North Hollywood, CA
05.2020 - 01.2022
- Evaluated existing procedures for pick, pack, ship operations and identified areas for improvement.
- Accepted, processed and quickly filled orders.
- Located merchandise from shelves and storage areas to fill orders.
- Operated handheld scanners to track merchandise throughout fulfillment process.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Education
High School Diploma -
John Burroughs
Burbank, CA05-2013
Associate of Science - Business Administration
El Camino College
Torrance, CASkills
- Customer Service
- Computer Skills
- Basic accounting
- Detail oriented
- Proficient in multitasking
- Problem solving
- Punctual and reliable
Languages
Spanish
Professional
Timeline
Guest Service Representative/Night Auditor
Residence Inn Marriot
04.2023 - 01.2024
Fulfillment Expert/Customer Service Representative
Costco
05.2020 - 01.2022
High School Diploma -
John Burroughs
Associate of Science - Business Administration
El Camino College
Similar Profiles
Kenyatta HarrisKenyatta Harris
Housekeeper at Residence Inn MarriotHousekeeper at Residence Inn Marriot
Deasia BeaugeDeasia Beauge
Executive Housekeeping Manager at Hilton Garden Inn HotelExecutive Housekeeping Manager at Hilton Garden Inn Hotel
Yicaury HernandezYicaury Hernandez
Breakfast Cook at Residence Inn By MarriotBreakfast Cook at Residence Inn By Marriot
Anne ChavezAnne Chavez
Photographer Assistant at Coy Gutierrez PhotographyPhotographer Assistant at Coy Gutierrez Photography
Veronica CruzVeronica Cruz
Customer Service / Online-Pickup at IKEACustomer Service / Online-Pickup at IKEA