ALEJANDRO ARELLANO
PEMBROKE PINES,
Summary
Dynamic Operations Funding Representative at Willis Towers Watson with proven expertise in customer service and technical support. Enhanced customer satisfaction through effective problem-solving and communication skills. Recognized for optimizing workflow processes, leading to improved efficiency and timely resolutions. Proficient in Microsoft Office and skilled in de-escalation techniques.
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
7
7
years of professional experience
Work History
Operations Funding Representative
Willis Towers Watson
08.2021 - 12.2024
- Assisted customers with inquiries and resolved issues to ensure satisfaction.
- Improved customer experience by addressing concerns and providing tailored solutions.
- Provided product recommendations to enhance customer decision-making.
- Handled account updates and billing inquiries for improving client satisfaction.
- Assisted clients with their Health Reimbursement Arrangements by providing information on their accounts and answering any questions related to their funding.
- Exercised soft skills and de-escalation techniques.
- Helped clients troubleshoot any technical issues with their accounts on the website or app.
- Supported team efforts to streamline daily workflow and improve efficiency.
- Addressed customer complaints with professionalism to retain business.
- Collaborated with team members to address high-priority customer needs effectively.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Optimized workflow processes, allowing for more efficient use of resources and reduced turnaround times on projects.
Customer Service Representative
Aerotek
09.2020 - 07.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Scheduled COVID-19 vaccines for the New York State Department of Health, consistently working with any questions or concerns the callers may have had.
- Assisted customers with issues concerning the Pandemic EBT for the Alabama State Department of Human Resources.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Physical Education Teacher
Cambridge International Academy
08.2017 - 10.2018
- Organized annual field days and sports tournaments, promoting physical activity and healthy competition among students.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Created a safe and inclusive classroom environment by establishing clear expectations for behavior and respect among students.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Prepared lesson plans to teach age-appropriate exercises in alignment with school curriculum.
- Led exercises and physical activities to engage students and develop physical skills.
- Organized Curriculum to keep students active and entertained.
- Maintain supplies and made sure they were put away correctly at the end of each school day.
Education
Bachelor of Arts - Bachelor of Arts in Interdisciplinary Studies
Florida International University (FIU)
Miami, FL12-2020
Skills
- Customer service
- Technical support
- Sales expertise
- Product knowledge
- Problem solving
- Communication skills
- Technical : Microsoft Office (Word, PowerPoint, Excel), Basic proficiency in Java, Linux, OSX, Visual Basic, HTML, CSS, and UI design,
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Operations Funding Representative
Willis Towers Watson
08.2021 - 12.2024
Customer Service Representative
Aerotek
09.2020 - 07.2021
Physical Education Teacher
Cambridge International Academy
08.2017 - 10.2018
Bachelor of Arts - Bachelor of Arts in Interdisciplinary Studies
Florida International University (FIU)
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