Alejandro Cervantes

• Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
• Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
• Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
• Trained new servers on menu items, service standards, and operational procedures.
• Implemented upselling techniques, contributing to increased sales and enhanced guest experience.
• Assisted in inventory management, tracking supplies to optimize stock levels and reduce waste.

• Delivered high-volume, customer-focused service in a fast-paced environment, consistently exceeding customer satisfaction and sales performance metrics.
• Drove increased revenue through strategic upselling and product recommendations, consistently meeting or surpassing individual sales targets.
• Built strong customer relationships through personalized service, resulting in repeat business and positive guest feedback.
• Utilized POS systems to accurately process transactions, manage payments, and resolve billing issues efficiently.
• Demonstrated problem-solving and conflict resolution skills by handling guest concerns professionally and effectively.
• Maintained detailed product knowledge to educate customers on menu offerings, promotions, and upgrades.
• Supported training and onboarding of new team members, reinforcing service standards and operational efficiency.

Skills :
Sales performance • Customer retention • Upselling • Problem-solving • Team collaboration • Operational accuracy

• Managed daily business operations, overseeing staff performance, scheduling, inventory control, and customer service quality.
• Led, coached, and motivated a team to meet operational goals, improve productivity, and maintain high service standards.
• Increased profitability by optimizing labor costs, controlling inventory waste, and implementing efficient scheduling strategies.
• Developed and executed promotional strategies and local marketing initiatives to increase customer traffic and sales volume.
• Conducted employee training, performance evaluations, and coaching sessions to drive accountability and professional growth.
• Resolved customer escalations and operational issues quickly to maintain brand reputation and customer loyalty.
• Analyzed sales trends and operational data to support informed business decisions and forecasting.

Skills :
People management • Operations leadership • Revenue growth • KPI tracking • Customer escalation handling • Business development