Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Alejandro Cervantes

Miami

Summary

Dedicated professional with strong relationship-building and time management skills in high-pressure restaurant settings. Demonstrated ability to manage tables of various sizes while delivering exceptional service. Committed to enhancing customer satisfaction and fostering long-term loyalty.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server

The Cheesecake Factory
02.2021 - Current
  • Delivered high-volume, customer-focused service in a fast-paced environment, consistently exceeding customer satisfaction and sales performance metrics.
  • Drove increased revenue through strategic upselling and product recommendations, consistently meeting or surpassing individual sales targets.
  • Built strong customer relationships through personalized service, resulting in repeat business and positive guest feedback.
  • Demonstrated problem-solving and conflict resolution skills by handling guest concerns professionally and effectively.
  • Supported training and onboarding of new team members, reinforcing service standards and operational efficiency.

Server

Apocalypse BBQ
Miami
07.2025 - 03.2026
  • Delivered exceptional customer service, ensuring guest satisfaction and repeat business.
  • Managed multiple tables efficiently, prioritizing tasks to enhance dining experience.
  • Trained new servers on menu items, service standards, and operational procedures.
  • Implemented upselling techniques, contributing to increased sales and enhanced guest experience.
  • Assisted in inventory management, tracking supplies to optimize stock levels and reduce waste.

Restaurant Manager

Tiagos tacos
02.2018 - 08.2021
  • Managed daily business operations, overseeing staff performance, scheduling, inventory control, and enhancing customer service quality.
  • Led, coached, and motivated a team to meet operational goals, improve productivity, and maintain high service standards.
  • Increased profitability by optimizing labor costs, controlling inventory waste, and implementing efficient scheduling strategies.
  • Resolved customer escalations and operational issues to uphold brand reputation and ensure customer loyalty.
  • Conducted employee training, performance evaluations, and coaching sessions to drive accountability and professional growth.
  • Developed and executed promotional strategies and local marketing initiatives that increased customer traffic and sales volume.

Education

Associate of Science - Business Administration And Management

Miami-Dade Community College
Miami, FL
02-2024

High school diploma -

Doral Academy High School
Miami, FL

Skills

  • Customer service
  • Service excellence
  • Customer Engagement
  • Conflict resolution
  • Time Management & Multitasking
  • Attention to Detail
  • Scheduling coordination
  • Sales Support
  • Microsoft Office
  • Training and coaching
  • Problem-solving skills

Languages

  • English
  • Spanish

Certification

  • Food Handler Certification
  • Driver's License

Timeline

Server

Apocalypse BBQ
07.2025 - 03.2026

Server

The Cheesecake Factory
02.2021 - Current

Restaurant Manager

Tiagos tacos
02.2018 - 08.2021

Associate of Science - Business Administration And Management

Miami-Dade Community College

High school diploma -

Doral Academy High School
Alejandro Cervantes