Alejandro Cruz
Summary
Seeking a higher position where I can utilize my skills and experiences with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome new challenges and contribute to the continued excellent service provided by securitas to the Google client.
Overview
7
7
years of professional experience
Work History
Credential Management Representative
Securitas
Sunnyvale, CA
05.2022 - Current
- Advanced in triaging and troubleshooting user’s requests through tickets, chats, calls per SOPs
- Assist the Vendor Program in administrative or functional tasks as directed Interpret applicable policies and procedures based on existing circumstances.
- Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
- Facilitate CM procedures and policies
- Responding to client directions as needed or when directed
GSOC Operator
G4S
06.2021 - 03.2022
- Experience with access control and alarm monitoring systems
- Monitoring travel safety and security of company’s employees
- Writing daily reports and incident reports
- Assisted in training new representatives
Security Officer
Securitas
12.2017 - 08.2018
- Screened incoming employees, personal belongings, and shipments for security concerns
- Performed guard duties by making judgment decisions within proper policy and procedures
- Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere
- Maintain liaison with appropriate facility personnel on a given shift
- Quickly identify potential negative situations and implement effective countermeasures
Education
Diploma - Information Technology
Unitek College
Skills
- Spanish Proficiency
- Skilled in MS Office/G-Suite
- Communicate with team members for any process issues
- Quick learner, high adaptability and multi-tasking
- Strong knowledge and understanding of CM policy and procedure
- Working with familiar badging systems, customer service phone calls, dashboards and ticketing systems that helps all employees, vendors, contractors, etc
- Train users and promote security awareness to ensure system security with badge creation and delivery
- Create and ship security badges for employees and contractors within Google on a global scale
Timeline
Credential Management Representative
Securitas
05.2022 - Current
GSOC Operator
G4S
06.2021 - 03.2022
Security Officer
Securitas
12.2017 - 08.2018
Diploma - Information Technology
Unitek College