Summary
Overview
Work History
Education
Skills
Timeline
Generic

Alejandro Cruz

Summary

Seeking a higher position where I can utilize my skills and experiences with technical knowledge and critical thinking skills to thrive in data-driven environments. Tackles challenges with positivity and drive to overcome new challenges and contribute to the continued excellent service provided by securitas to the Google client.

Overview

7
7
years of professional experience

Work History

Credential Management Representative

Securitas
Sunnyvale, CA
05.2022 - Current
  • Advanced in triaging and troubleshooting user’s requests through tickets, chats, calls per SOPs
  • Assist the Vendor Program in administrative or functional tasks as directed Interpret applicable policies and procedures based on existing circumstances.
  • Carries out specific tasks and duties of a similar nature and scope as required for the assigned post.
  • Facilitate CM procedures and policies
  • Responding to client directions as needed or when directed

GSOC Operator

G4S
06.2021 - 03.2022
  • Experience with access control and alarm monitoring systems
  • Monitoring travel safety and security of company’s employees
  • Writing daily reports and incident reports
  • Assisted in training new representatives

Security Officer

Securitas
12.2017 - 08.2018
  • Screened incoming employees, personal belongings, and shipments for security concerns
  • Performed guard duties by making judgment decisions within proper policy and procedures
  • Greeted clients and guests professionally and courteously to cultivate and maintain a welcoming atmosphere
  • Maintain liaison with appropriate facility personnel on a given shift
  • Quickly identify potential negative situations and implement effective countermeasures

Education

Diploma - Information Technology

Unitek College

Skills

  • Spanish Proficiency
  • Skilled in MS Office/G-Suite
  • Communicate with team members for any process issues
  • Quick learner, high adaptability and multi-tasking
  • Strong knowledge and understanding of CM policy and procedure
  • Working with familiar badging systems, customer service phone calls, dashboards and ticketing systems that helps all employees, vendors, contractors, etc
  • Train users and promote security awareness to ensure system security with badge creation and delivery
  • Create and ship security badges for employees and contractors within Google on a global scale

Timeline

Credential Management Representative

Securitas
05.2022 - Current

GSOC Operator

G4S
06.2021 - 03.2022

Security Officer

Securitas
12.2017 - 08.2018

Diploma - Information Technology

Unitek College
Alejandro Cruz