Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Alejandro Cuevas

Windsor,CT

Summary

Hardworking and passionate job seeker with strong interpersonal skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. Ability to handle multiple projects simultaneously with a high degree of accuracy. Seeking a full-time position that offers professional challenges utilizing interpersonal and problem-solving skills.

Overview

1
1
year of professional experience

Work History

Intern

HAN Enterprises
07.2023 - 09.2023


  • Toured China for 6 weeks with host brother, gathering footage, marketing and tourism data for elite start up tour company. Cities visited: Shanghai, Taizhou, Fuzhou, Guangzhou, Wuhan, Changsha, Zhangjiajie, Bejing
  • Researched relevant tourism industry trends to develop engaging, topical social media content.
  • Conducted market research to inform search marketing strategies.
  • Researched most efficient and cost effective ways to travel intercontinentally.
  • Coordinated cruises, trains and flights based on cost and time of travel to enhance client experience and satisfaction.
  • Asked open-ended questions to better ascertain client needs and determine best international travel offerings.
  • Organized memorable and exquisite travel itineraries and vacations for high-level clients.
  • Collaborated with colleagues to create and promote special travel packages.
  • Provided exemplary customer service, which helped build lasting relationships.
  • Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
  • Developed promotional materials for travel packages to market hot destinations.
  • Conducted market research to investigate potential new travel destinations.
  • Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
  • Worked closely with clients to understand unique needs and meet specific travel desires.
  • Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.

Volunteer- Administrator E-Sport Community

Rockstar Games
01.2023 - 06.2023
  • Responded with care to customer concerns to leave each customer satisfied and build reputation of service.
  • Listened effectively and used issue resolution skills to efficiently handle guest complaints and promote brand loyalty.
  • Monitored game operations to enforce house rules.
  • Observed players for signs of cheating, or inappropriate behavior notifying security staff of discovered evidence.
  • Enforced policies and procedures to maintain highest standard of gaming.
  • Kept players in compliance with online regulations.

Education

Gordon College
Wenham, MA

Skills

  • Customer Service and Assistance
  • Verbal Communication
  • Understanding Customer Needs
  • Verbal and Written Communication
  • Good Listening Skills
  • Customer Satisfaction
  • Client Rapport-Building

Languages

Spanish
Limited Working

Timeline

Intern

HAN Enterprises
07.2023 - 09.2023

Volunteer- Administrator E-Sport Community

Rockstar Games
01.2023 - 06.2023

Gordon College
Alejandro Cuevas