Alejandro Paulino
Miami
Summary
Results-driven Barista skilled in customer relationship management and service efficiency. Specializes in training staff and managing inventory to optimize operations during peak hours. Strong collaborator with effective communication skills, dedicated to maintaining food safety compliance and delivering memorable customer experiences.
Overview
3
3
years of professional experience
Work History
Barista
Pura Vida Miami
Doral
04.2025 - 11.2025
- Prepared and served high-quality espresso beverages to customers daily.
- Maintained cleanliness and organization of the coffee preparation area.
- Engaged customers with personalized service and tailored product recommendations to enhance their experience.
- Operated coffee machines and equipment following safety and quality standards.
- Assisted in managing inventory by restocking supplies as needed.
- Coordinated with team members to streamline operations and deliver high-quality service during peak hours.
- Educated customers on various coffee blends and brewing techniques.
- Handled cash transactions accurately at the point of sale system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Monitored inventory levels of supplies and restocked.
- Followed safety procedures while operating machinery such as grinders and espresso machines.
- Cultivated relationships with regular customers by recognizing preferences and anticipating needs, fostering loyalty.
- Handled inventory, including ordering supplies, stocking products, and conducting regular inventory checks.
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Washed and cleaned coffee maker, french press and espresso machine to remove mineral and hard water deposits.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
Cashier
Crema Gourmet Espresso Bar
Miami
12.2023 - 02.2025
- Processed customer transactions with accuracy, ensuring swift service at popular espresso bar.
- Maintained cleanliness and organization of cashier area during busy service hours.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team members to enhance workflow and improve service speed.
- Handled cash, credit, and mobile payments using point-of-sale systems effectively.
- Assisted in training new staff on company policies and cash handling procedures.
- Monitored inventory levels of supplies, reporting shortages to management.
- Promoted daily specials and loyalty programs, increasing customer engagement and satisfaction.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Collaborated with front-end staff to provide assistance to customers during busy hours.
- Trained new team members on cash register operations and customer service protocols, enhancing team readiness.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
Barista
Crema Gourmet Espresso Bar
Miami
03.2023 - 02.2025
- Prepared and served high-quality espresso beverages to customers daily.
- Maintained cleanliness and organization of the coffee preparation area.
- Engaged with customers to enhance service experience and offer tailored product recommendations.
- Operated coffee machines and equipment following safety and quality standards.
- Assisted in managing inventory by restocking supplies regularly.
- Collaborated with team members to maintain efficient operations during peak hours, ensuring customer satisfaction.
- Educated customers on various coffee blends and brewing techniques.
- Handled cash transactions accurately at the point of sale system.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Maintained clean and organized workspace, enabling coworkers to locate resources and products.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Described menu items to customers and suggested products based on stated preferences.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Implemented customer feedback to refine service quality and update menu offerings.
Food Runner
Crema Gourmet Espresso Bar
Miami
03.2023 - 11.2023
- Delivered food orders promptly to customers at Crema Gourmet Espresso Bar.
- Communicated effectively with servers to ensure order accuracy and efficiency.
- Handled customer inquiries and provided excellent service during busy hours.
- Collaborated with team members to streamline food delivery, improving service efficiency.
- Supported management by training new staff on food running procedures.
- Monitored food quality and presentation before serving to guests.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
- Inspected all dishes before delivery to ensure adherence to quality standards.
- Collaborated with management team on ways to improve service levels within the restaurant.
- Maintained a clean and organized work area throughout shift operations.
Education
M.D. -
University of Medical Sciencies
Santiago De Cuba07-2016
Skills
- Espresso preparation
- Smoothie making
- Food safety compliance
- Safe food handling practices
- POS systems
- Service efficiency
- Inventory management
- Team collaboration
- Customer relationship management
- Effective communication
- New hire training
- Table bussing
- Equipment operation
- Excellent math skills
- Hospitality service expertise
- Friendly and outgoing
Timeline
Barista
Pura Vida Miami
04.2025 - 11.2025
Cashier
Crema Gourmet Espresso Bar
12.2023 - 02.2025
Barista
Crema Gourmet Espresso Bar
03.2023 - 02.2025
Food Runner
Crema Gourmet Espresso Bar
03.2023 - 11.2023
M.D. -
University of Medical Sciencies