Alejandro Díaz
Pasco,WA
Summary
Seeking a position where I can utilize my management, customer service, and computer skills effectively in a stimulating environment for organizational and personal growth.
Self-motivated Manager brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
17
17
years of professional experience
Work History
Office Supervisor
WA State Department of Licensing
06.2020 - Current
- Ensure compliance with state laws, regulations, and procedures related to licensing, including processing applications, verifying information, and issuing licenses.
- Train and mentor staff in licensing procedures, customer service techniques, and relevant regulations.
- Ensuring compliance with labor laws, understanding collective bargaining agreements, and managing potential grievances.
- Assist in the resolution of grievances filed under collective bargaining agreements, potentially requiring coordination with other HR departments or unions.
- Manage the budget for the office, including allocating resources and tracking expenses.
- Conducts fraud and special drive test investigations, and field inspections.
- Completed bi-weekly payroll for 13 employees.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
Account Specialist
Gesa Credit Union
03.2016 - 05.2020
- Set up new customer accounts and updated existing profiles with latest information.
- Managed approximately 50 incoming calls and emails per day from banking members.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Troubleshoot and resolve on-line and mobile banking issues.
- Ensure compliance with applicable federal, state and local laws and regulations, and Commercial policies and procedures.
- Investigated, resolved and followed up with customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Inventory Specialist
A.M.U Automotive
06.2015 - 03.2016
- Inputted approximately 15 new and used vehicles and parts onto the computer inventory system.
- Maintained current knowledge and familiarity with new automotive products, features, accessories.
- Ensured company and online database was merchandised and priced correctly to attract maximum sales.
- Maintained website and kept it up to date.
- Factored shipping procedures, rates and routes in making determinations on best shipping methods for materials.
- Requisitioned new supplies and maintained storage areas for smooth department operations.
- Rejected damaged items, recorded shortages and corresponded with shippers to rectify issues.
Store Manager
RadioShack Corp.
08.2008 - 06.2015
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled customer questions, issues and complaints; document information for future reference.
- Supervised and administered record management.
- Ensured availability of merchandise and services.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed inventory control, cash control, and store opening and closing procedures.
- Increased store revenue by 20% through targeted customer engagement and upselling techniques for both Kennewick and Richland locations and made them profitable.
Education
Degree in process - Cyber Security
Columbia Basin College
Pasco, WAAssociate of Arts -
Peninsula College
Port Angeles, WAHigh School - undefined
Pasco High School
Pasco, WA06.2007
Skills
- Employee relations
- Workload prioritization
- Policy and procedure modification
- Scheduling and calendar management
- Training and coaching
- Payroll and budgeting
- Workflow planning
- Database administration
- Office administration
Accomplishments
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of customer requests.
- Recognized by management and all of WA state for Kennewick as DOL Office of the Year in 2023.
Languages
Spanish
Native or Bilingual
Timeline
Office Supervisor
WA State Department of Licensing
06.2020 - Current
Account Specialist
Gesa Credit Union
03.2016 - 05.2020
Inventory Specialist
A.M.U Automotive
06.2015 - 03.2016
Store Manager
RadioShack Corp.
08.2008 - 06.2015
High School - undefined
Pasco High School
Degree in process - Cyber Security
Columbia Basin College
Associate of Arts -
Peninsula College
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