Alejandro Fernandez
Alpharetta,United States
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Kia Motors
Duluth, GA
07.2022 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Bartender
El Porton
Roswell, GA
11.2021 - 06.2022
- Greeted customers and provided excellent customer service.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Processed payments accurately and efficiently with POS system.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
Restaurant Waiter
El Potro Mexican Restaurant Orlando, Fl Winter Park/oviedo/apopka/kirkman
Orlando, FL
03.2019 - 09.2021
- Greeted customers, provided menus and answered questions about menu items.
- Checked on guests during meals to ensure satisfaction with each course.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
Education
High School Diploma -
Lambert High School
Suwanee, GA05-2021
Skills
- Service Quality
- Professional Appearance
- Positive and professional
- Price memorization
- Liquor, wine, and food service
- Inbound and Outbound Calling
- High-energy attitude
- Customer Relations
- Sales expertise
- Sales closing
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Kia Motors
07.2022 - 05.2024
Bartender
El Porton
11.2021 - 06.2022
Restaurant Waiter
El Potro Mexican Restaurant Orlando, Fl Winter Park/oviedo/apopka/kirkman
03.2019 - 09.2021
High School Diploma -
Lambert High School