Alejandro Ferras
Miami
Summary
Professional retail specialist with strong focus on customer satisfaction and sales optimization. Adept at engaging with customers, understanding their needs, and providing tailored solutions to enhance their shopping experience. Known for strong team collaboration, adaptability, and achieving sales goals while maintaining high standards. Skilled in inventory management, product knowledge, and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
XFINITY Store by Comcast
08.2022 - Current
- Delivered outstanding customer service while promoting and selling Comcast’s full suite of products and services, consistently meeting and exceeding sales goals in a high-volume retail environment.
- Recognized as an Elite Performer, ranking among the top consultants company-wide for sales performance and customer satisfaction.
- Served as a trusted mentor and trainer for new hires, providing hands-on coaching, product knowledge, and sales technique guidance to help onboard and develop team members.
- Took initiative to lead and grow into the Retail Sales Consultant role, demonstrating leadership, reliability, and a strong understanding of operational procedures.
- Played a key role in fostering a positive team environment and enhancing the overall customer experience by ensuring a welcoming and knowledgeable retail presence.
- Maintained a long-term, successful tenure with Comcast, reflecting dedication, loyalty, and continued professional growth within the company.
Assistant Manager
Metro by T-Mobile (authorized dealer)
10.2021 - 08.2022
- As an assistant manager at Metro by T-Mobile, I was crucial in helping the store manager run and manage the retail space effectively. I helped out with daily tasks, gave outstanding customer service, and increased sales. I helped foster a great work environment, inspired the team, and contributed to the overall success of the business through my leadership abilities and industry knowledge.
Valet Attendant
MP Parking Inc
04.2021 - 09.2021
- As a Valet Attendant, I receive customers arriving at the venue in their vehicles. I provide immediate service by promptly greeting the customers, taking their cars, and parking them in the designated lot. Before parking, I carefully look over each vehicle for any existing scratches or issues, and I’ll note them as necessary. When customers are ready to leave, I swiftly retrieve their vehicles and return them in the same perfect condition as when they arrived. My role requires me to be attentive, efficient, and courteous at all times, ensuring a smooth and pleasant experience for every customer from arrival to departure.
Crew Trainer
McDonald's
06.2019 - 04.2021
- As a Crew Trainer I was a key player in the training and development of new crew members at McDonald's to make sure they provided great customer service and upheld high operational standards. I helped the restaurant succeed and improve the diner experience overall by giving new hires thorough training sessions, mentoring, and guidance.
Education
High school diploma -
Miami Southridge Senior High School
Miami, FL07.2022
Skills
- Merchandising
- Retail sales
- Shuttle driving
- Microsoft Excel
- Mechanical knowledge
- Microsoft Powerpoint
- Supervising experience
- Office experience
- Assistant Manager Experience
- Detailing
- Cash Handling
- Epic
- BLS certification
- Service writing
- Van driver
- Microsoft Office
- Management
- Spanish
- Automotive service
- Typing
- Organizational skills
- Microsoft Outlook
- Front desk
- Delivery driver experience
- Maintenance
- Guest services
- Inventory Control
- Microsoft Word
- Bilingual
- Valet parking
- Time management
Certification
- Driver's License
- February 2018 to February 2027
Languages
Spanish - Expert
English - Fluent
Timeline
Retail Sales Consultant
XFINITY Store by Comcast
08.2022 - Current
Assistant Manager
Metro by T-Mobile (authorized dealer)
10.2021 - 08.2022
Valet Attendant
MP Parking Inc
04.2021 - 09.2021
Crew Trainer
McDonald's
06.2019 - 04.2021
High school diploma -
Miami Southridge Senior High School
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