Madison Mckoy
Rochester,NY
Summary
Energetic Responsible professional with documented success in goal based retail sales , Hardworking Sales Professional with a strong track record of meeting and exceeding goals. Skilled in building customer relationships, solving problems, and working with teams to drive sales. Focused on efficiency and great service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Retail Sales Consultant
Prime Communications
Canandaigua, US
10.2023 - Current
- Commission Based Sales
- Customer Service
- Understanding and recommending based on customer needs
- Developed and maintained relationships with key clients, ensuring high levels of customer satisfaction and repeat business.
- Resolved escalated customer complaints or issues promptly by demonstrating empathy, problem-solving skills, and a commitment to excellent service
- Provided in-depth information on product features so customers could make educated buying decisions.
- Greeted guests promptly with positive attitude and asked open-ended questions to better understand shopping needs.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Developed and implemented sales strategies to achieve monthly and annual sales targets.
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Increased store sales by cross-selling complementary items.
- Demonstrated knowledge of audit and compliance standards.
- Utilized Sales Force systems to manage customer relationships and personalize sales efforts.
- Assisted with stock replenishment of shelves and displays.
- Processed online orders for delivery or pickup at retail location.
- Maintained cleanliness of the store environment including floors, windows, restrooms, counters.
Caregiver / Patient Care Tech
06.2020 - 04.2022
- Monitored daily health
- Assisted client with everyday tasks, such as shopping, cleaning, meal preparation and exercising
- Took blood pressure readings
- Monitored client medication plans
- Prepared nutritious meals for client
- Provided compassionate daily care
- Took Vitals Signs
Sales Associate
Carters, Inc
Waterloo, US
08.2018 - 06.2019
- Kept apprised of emerging trends and provided informative customer service to assist in product selection
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers
- Assisted customers by finding needed clothing items and checking inventory for items at other locations
- Processed orders through system and coordinated product deliveries
- Recommended optimal merchandise based on customer needs and desires
- Helped customers sign up for loyalty programs and submitted completed paperwork
- Communicated with customers about clothing and promotions we were offerings, including policies, restrictions and refund policies
- Observed customer behaviors to identify security threats and escalate concerns to supervisors
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
- Used Electronic register system to ring up customer purchases, process payments and issue receipts
Education
Associate - Paralegal / Legal Studies
Finger Lakes Community College
Geneva, NY05.2021
High school or equivalent - High School Diploma
James Madison High School
Norcross, GA06.2019
Skills
- Sales
- Cash handling accuracy
- Customer Service
- Merchandising knowledge
- Reliable and punctual
- Excellent communication skills
- Cash register operation
- Product Sales
- Reading comprehension skills
- Written and oral communication skills
- Listening skills
- Team player mentality
- Money handling
- Time management ability
- Energetic self-starter
- Dependable
- Reliable
- Responsible
- Merchandising
- Retail sales
- Cash handling
- Organizational skills
- Customer relationship management
- Store opening and closing
- Retail operations
- Brand awareness
- Upselling strategies
- Driven work ethic
Certification
- CPR Certification
- Driver's License
- AED Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Retail Sales Consultant
Prime Communications
10.2023 - Current
Caregiver / Patient Care Tech
06.2020 - 04.2022
Sales Associate
Carters, Inc
08.2018 - 06.2019
Associate - Paralegal / Legal Studies
Finger Lakes Community College
High school or equivalent - High School Diploma
James Madison High School