Alejandro Flores
Salt Lake City
Summary
Professional with experience in maintaining comprehensive records of research activities and ensuring the accuracy of survey data through collaboration with various departments. Demonstrated ability to conduct structured interviews, collect demographic information, and document customer service issues identified through surveys. Engaged in quality assurance activities and adhered to ethical standards while managing confidential data. Proficient in utilizing online platforms for administering digital surveys and conducting follow-up interviews to verify responses.
Overview
1
1
year of professional experience
Work History
Survey Representative
Press Ganey
Provo
06.2023 - 11.2024
- Maintained records of all research activities performed.
- Collaborated with other departments to ensure accuracy of survey data.
- Reviewed existing literature on relevant topics prior to surveying.
- Documented customer service issues identified through surveys.
- Collected information about respondents' demographics, interests.
- Participated in quality assurance activities related to surveys.
- Communicated with customers regarding their satisfaction levels.
- Utilized online platforms for administering digital surveys.
- Scheduled interviews with participants and conducted pre-interviews.
- Conducted follow-up interviews to verify initial survey responses.
- Adhered to ethical standards when collecting confidential data.
- Conducted structured interviews and recorded audio.
- Explained survey objectives and procedures to interviewees, interpreting survey questions to help with comprehension.
- Used computers or specified forms to compile, record and code results or data from interview or survey.
Education
GED -
Granite Connection UT
Salt Lake City, UTSkills
- Customer service
- Ethical standards
- Script adherence
- Goal oriented
- Persuasion techniques
- Confidentiality
- Client interaction
- Collaboration
- Meeting deadlines
- Telephone etiquette
- Interviewing clients
- Scheduling participants
- Data collection
- Confidential data protection
- Motivational skills
- Inbound and outbound calls
- Client engagement
- Follow-up skills
- Telemarketing
- Compliance awareness
- Detail orientation
- Questionnaire assistance
- Task prioritization
- Script reading
- Teamwork
- Cold calling
- Interview techniques
- Multitasking Abilities
References
References available upon request.
Timeline
Survey Representative
Press Ganey
06.2023 - 11.2024
GED -
Granite Connection UT