Alejandro Galeano
Orlando,FL
Summary
Proven track record in enhancing operational efficiency and customer satisfaction at Marriott International, Inc., leveraging strong data entry skills and interpersonal communication. Excelled in roles requiring technical support and inventory control, achieving significant improvements in process accuracy and client rapport.
Developed range of transferable skills in fast-paced retail environment, including effective communication and problem-solving. Demonstrated ability to manage inventory and assist clients, guests, and fellow associates efficiently.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Clerk/Administrative Assistant
Marriott International, Inc.
07.2024 - Current
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Demonstrated strong communication skills while interacting with diverse clients, building rapport that facilitated successful transactions.
Pharmacy Technician
Walgreens Boots Alliance
11.2023 - 09.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
Attractions Attendant
Universal Orlando Resorts
04.2016 - 12.2022
- Delivered outstanding customer service by addressing guest concerns promptly and professionally.
- Contributed to a positive work environment by assisting team members in daily tasks and ensuring smooth operations.
- Collaborated with fellow attendants to maintain safety procedures, ensuring a secure environment for both guests and staff.
- Assisted guests with special needs, providing accommodations that ensured their enjoyment of the park''s offerings.
Education
Bachelor of Science - IT, Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT04-2026
Bachelor of Science - Digital Media And Game Design
University of Central Florida
Orlando, FL05-2021
Skills
- Technical support
- Inventory control
- POS system troubleshooting
- Inventory tracking
- Interpersonal communication skills
- Product and service knowledge
Certification
- CompTIA A + Certification
- Google IT Support Professional Certificate
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Clerk/Administrative Assistant
Marriott International, Inc.
07.2024 - Current
Pharmacy Technician
Walgreens Boots Alliance
11.2023 - 09.2024
Attractions Attendant
Universal Orlando Resorts
04.2016 - 12.2022
- CompTIA A + Certification
- Google IT Support Professional Certificate
Bachelor of Science - IT, Cybersecurity And Information Assurance
Western Governors University
Bachelor of Science - Digital Media And Game Design
University of Central Florida
Similar Profiles
Jennyfer F. HallJennyfer F. Hall
Customer Care Expert at Marriott International, Inc.Customer Care Expert at Marriott International, Inc.
Michael BaldwinMichael Baldwin
Restaurant Manager at Marriott International, Inc.Restaurant Manager at Marriott International, Inc.
Meyail RozierMeyail Rozier
Concierge at Marriott International, Inc.Concierge at Marriott International, Inc.