BROOKE OCHOA
San Antonio,TX
Summary
Dedicated administrative and human resources professional with experience in school operations, customer service, employee support, records management, recruitment, training, and payroll administration. Skilled in communication, data entry, scheduling, inventory management, and building positive relationships with employees, students, parents, and management. Proficient in Microsoft Word, Excel, Google Forms, and Google Sheets. Holds a Human Resource Professional Certificate and is committed to maintaining efficient operations, delivering exceptional service, and ensuring compliance with organizational policies, procedures, and applicable regulations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clerk / Administrative Support Assistant
Northside ISD
San Antonio, TX
01.2024 - Current
- Answer and direct incoming phone calls and assist parents, staff, and visitors.
- Sign in parents, visitors, and tardy students while maintaining accurate records.
- Manage student check-in and check-out procedures and provide information to parents.
- Prepare and respond to daily emails and maintain organized filing systems.
- Use Microsoft Word, Excel, Google Forms, and Google Sheets for reports and records.
- Process supply requests and monitor inventory levels.
- Assist with campus operations wherever needed.
- Provide lunch duty supervision for Pre-K and 5th grade students.
- Assist with sibling pick-up and student dismissal procedures.
- Perform crossing guard duties during arrival and dismissal as needed.
- Support after-school events including Valentine's Day dances and Family Academic Nights.
Shift Leader
Choke Canyon Travel Center
Atascosa, TX
09.2019 - Current
- Trained new employees and delegated daily task and reasonability’s
- Completed cash and credit card transactions accurately using POS software
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Monitored and tracked inventory to achieve prompt order fulfillment.
Care Giver
La Estrella Adult Daycare
San Antonio, TX
02.2018 - 07.2019
- Built strong relationships with clients to deliver emotional support and companionship
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Provided safe mobility support to help patients move around personal and public spaces.
- Assisted clients with daily living needs to maintain self-esteem and general wellness
Student Loan Counselor
Student Loans
San Antonio, TX
01.2017 - 06.2017
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards
- Provided financial aid counseling to enrolled and prospective students.
- Processed loan applications and monitored progress from start to finish.
Education
High School Diploma -
Southwest High School
Atascosa, TX06-2013
Human Resources Management - Human Resources Management
UTSA
San Antonio, TX12-2023
Skills
- Customer Service Management
- Operations Support
- Staff Development
- Technical Support
- Team Leadership
- Safety Processes and Procedures
- Interpersonal Relations
- Conflict Resolution
- Strong Verbal and Written Communication
- Policy enforcement
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
Certification
- Human Resource Professional Certificate (UTSA, Dec 2023)
- TABC Certificate, Texas Alcohol Beverage Commission -September 2022
- Federal Background Check, SAPD -January 2017
- ServSafe Food Handlers, Southwest High School -August 2010
Timeline
Clerk / Administrative Support Assistant
Northside ISD
01.2024 - Current
Shift Leader
Choke Canyon Travel Center
09.2019 - Current
Care Giver
La Estrella Adult Daycare
02.2018 - 07.2019
Student Loan Counselor
Student Loans
01.2017 - 06.2017
High School Diploma -
Southwest High School
Human Resources Management - Human Resources Management
UTSA