Alejandro Gonzalez
Miami,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Action-oriented BDC Team lead with 3 years of proven experience in automotive business development operations. Maintains sales and service forecasts to achieve goals. Spearheads and develops automotive marketing and appointment strategies to generate business for dealership.
Overview
4
4
years of professional experience
Work History
BDC Manager
Murgado Automotive Group
Miami Gardens, FL
04.2022 - Current
- Increased sales leads by implementing targeted marketing campaigns and strategic outreach efforts.
- Improved team productivity by developing comprehensive training programs, monitoring performance metrics, and providing ongoing feedback.
- Confirmed scheduled appointments to reduce chances of potential buyer no shows.
- Collaborating between various departments such as Sales and Marketing through regular communication and coordination.
BDC Agent
Murgado Automotive Group
Miami, FL
10.2020 - 03.2022
- Participated actively in ongoing training programs provided by the dealership to continuously improve skills.
- Researched and stayed current in consumer and industry trends.
- Implemented new strategies for reaching out to potential leads, resulting in increased appointment bookings.
- Organized client data effectively, enhancing the accuracy of targeted marketing efforts.
Education
Miami Dade College
Miami, FLSkills
- Market strategies
- Sales coordination
- Performance Evaluation
- Salesforce
Accomplishments
-Set the record in BDC Show and Solds for Ocean Cadillac during time as agent in 2021
-Surpassed Internet Closing percentage at 12% at Acura Highland Park as BDC Team Lead
Timeline
BDC Manager
Murgado Automotive Group
04.2022 - Current
BDC Agent
Murgado Automotive Group
10.2020 - 03.2022
Miami Dade College