Alejandro Gonzalez
Douglasville,GA
Summary
Dedicated Flight Attendant experienced in delivering exceptional customer service in airline industry. Demonstrated ability to maintain composure under pressure and effectively respond to emergency situations. Committed to contributing to team success through adaptability and a positive attitude.
Overview
21
21
years of professional experience
Work History
In-Flight Service Flight Attendant
Delta Air Lines, Inc
Atlanta, GA
01.2011 - Current
- Ensured passenger safety through compliance with airline protocols and regulations.
- Delivered exceptional customer service by addressing passenger needs and concerns promptly.
- Conducted pre-flight briefings with crew to discuss safety procedures and roles.
Retail Shop Floor Supervisor
Top of the Rock Observation Deck
New York, New York
10.2005 - 01.2011
- Supervised daily retail operations to enhance visitor experiences and maintain service standards.
- Trained and mentored staff on customer service and safety protocols, fostering a knowledgeable and compliant team.
- Coordinated with maintenance teams to ensure facility cleanliness and functionality.
- Responded promptly to inquiries from customers and team members, ensuring effective communication and satisfaction.
Education
Riverdale Kingsbridge Academy High School
Bronx, NYSkills
- Passenger safety
- Emergency procedures
- Customer service
- Conflict resolution
- Company culture and values
- Training development
- Retail management
- POS systems operations
Languages
English
Professional
Spanish
Professional
Timeline
In-Flight Service Flight Attendant
Delta Air Lines, Inc
01.2011 - Current
Retail Shop Floor Supervisor
Top of the Rock Observation Deck
10.2005 - 01.2011
Riverdale Kingsbridge Academy High School