Alejandro Gutierrez
Buckeye,AZ
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
6
6
years of professional experience
Work History
Operations Manager
Macy’s
Goodyear, AZ
06.2022 - Current
- Manage matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Successfully oversee and report expense-offset initiatives, resulting in $70K+ in monthly expenditure savings for operation.
- Implementation of process improvement(s) to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Continuous reduction in process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Continually increase profit by streamlining operations (highest-performing manager in current area with 13% lead).
- Frequently introduce new methods, practices and systems to reduce turnaround time/employee turnover.
- Intently review operational reports on regular basis in order to effectively interpret numbers/company trends.
- Daily monitor suppliers to maintain cost controls and improve production/success-margin.
- Stream-line processes to reduce downtime and financial loss.
- Developed systems and procedures to improve operational quality and team efficiency.
Area Operations Manager
Amazon
San Bernardino, CA
01.2021 - 04.2022
- Grew Operation by 250 employees over course of first year.
- Developed processes to save on costs and prevent losses by dividend of 31% overall.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Hired and trained 112 new employees in 1 year with 30% promotional rating.
- Devised processes to boost long-term business success and increase retention by 11%.
- Helped plan process guides/courses for training.
- Diminished overall cost of business operation by 13% while boosting productivity by average of 7% per quarter.
- Enforced compliance with local, state and federal regulations and company standards
- Developed processes to save on costs and prevent losses
- Set, enforced, and optimized internal policies to maintain responsiveness to demands
Manager's Assistant
Enterprise Rent-A-Car
Loma Linda, CA
07.2018 - 03.2020
- Increased branch revenue by 15% within first 60 days.
- Responded to and directed incoming calls and other communications.
- Resolved software and hardware issues through troubleshooting.
- Top 10 in Southern California sales.
- Devised processes to boost long-term business success and increase profit levels.
- Reviewed financial accounts for accuracy & accounts receivable/PO's.
- Successfully managed over 10 accounts and increased business-to-business sales by average of 12% per month.
- Scheduled meetings and managed calendar
- Resolved basic computer and office equipment issues through troubleshooting
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
Education
MBA - Business Management
California Baptist University
Riverside, CA08.2020
Skills
- Expense Offset
- B2B Sales
- Account Management
- Data Analysis
- Customer Service
- Business Planning
- Workflow Optimization
- Customer Retention
- Process Improvement
- Revenue Generation
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Operations Manager
Macy’s
06.2022 - Current
Area Operations Manager
Amazon
01.2021 - 04.2022
Manager's Assistant
Enterprise Rent-A-Car
07.2018 - 03.2020
MBA - Business Management
California Baptist University