Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmarose McCoig

New York,NY

Summary

Results-oriented team leader with a successful track record of managing teams, streamlining processes, and delivering results within SaaS start ups. Experienced in developing and executing strategies to increase productivity and profitability. Skilled in utilizing data-driven insights to identify areas for improvement and ensure customer satisfaction. Looking to shift career to a customer facing role to utilize client success skills

Overview

4
4
years of professional experience
1
1
Certification

Work History

Operations Manager

UpClear
01.2023 - Current
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Developed systems and procedures to improve operational quality and team efficiency.
  • Developed talented team, participating in hiring, coaching, and performance management processes.
  • Analyzed and reported on key performance metrics to senior management.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
  • Strategized with leadership to stay ahead of changing customer needs and labor planning concerns.
  • Used advanced Excel functions and calculations to create and maintain reports and lists.

Operations Associate

BreakFree Solutions
01.2022 - 01.2023
  • Composed and drafted outgoing correspondence and reports for operation managers.
  • Collaborated with other departments to establish smooth implementation of operational processes and procedures.
  • Scheduled and confirmed appointments for clients, customers or supervisors.
  • Screened applicant resumes to coordinate both phone and in-person interviews.
  • Obtained signatures for financial documents and internal and external invoices.
  • Streamlined processes to reduce overall operational costs.

Research Technologist 2

Northwestern University, Feinberg School Of Medicine
06.2019 - 01.2022
  • Followed research protocols when gathering data and performing lab experiments.
  • Supported senior management with creation and enhancement of continuous improvement of research procedures.
  • Assisted with training junior team members in laboratory techniques and operation of equipment.
  • Reduced project discrepancies by optimizing quality control standards.
  • Verified regulatory compliance and protocol adherence through comprehensive inspections.
  • Reduced operational roadblocks and solved product and process issues to optimize efficiency.

Education

Bachelor of Science - Neuroscience

Virginia Tech
Blacksburg, VA
05.2019

Skills

  • Microsoft Office Expertise
  • Expense Reports - Expensify/Zoho Expense
  • Business Development Understanding
  • Operation Monitoring -Zoho People
  • Project Management - Azure DevOps/Trello/Jira/Asana
  • Agile/Scrum
  • Data Analytics - Tableau/SQL/Excel
  • Contract Development
  • Systems Implementations

Certification

AZ900

Timeline

Operations Manager

UpClear
01.2023 - Current

Operations Associate

BreakFree Solutions
01.2022 - 01.2023

Research Technologist 2

Northwestern University, Feinberg School Of Medicine
06.2019 - 01.2022

Bachelor of Science - Neuroscience

Virginia Tech

Similar Profiles

CREATE PROFILE
Emmarose McCoig