Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Interests
Timeline
Generic

Alejandro Hernandez

Cutler Bay

Summary

Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Sergio's Restaurant
07.2021 - Current
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Correctly calculated inventory and ordered appropriate supplies.

Grocery Stocker

Winn Dixie Supermarket
02.2020 - 07.2021
  • Enhanced customer satisfaction by providing prompt assistance with locating items and answering inquiries.
  • Collaborated with team members to maintain well-stocked shelves during peak shopping hours for optimal customer experience.
  • Answered customer questions and provided detailed product information.
  • Greeted customers and directed to requested products.
  • Assisted in training new employees on proper stocking techniques, enhancing overall team performance.

Bakery Production Worker

Sos Food Labs
01.2018 - 02.2020
  • Conducted routine equipment maintenance, ensuring optimal functionality and minimizing downtime in the kitchen.
  • Worked as lead in the emergency water department that was mainly produced for the U.S military.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.

Education

Electrician Degree - Electricity, And Security Systems.

CBT Technology Institute
19151 S Dixie Hwy Ste 205, Cutler Bay, FL 33157
07-2018

High School Diploma -

Palm Glades Preparatory Academy
22655 SW 112th Ave, Miami, FL 33170
07-2017

Skills

  • Team management
  • Human relations
  • Personnel recruiting
  • Integrity and honesty
  • Conflict de-escalation
  • Physical fitness
  • Weapons training
  • Weapons safety
  • Self-defense training
  • Decision-making

Accomplishments

  • Improved online restaurant reviews by elevating service, and successfully handling customer complaints, implementing monthly staff training.
  • Lead Performer at FoH Manager position.

Certification

ServSafe Manager Certification.

Customer Service Certification.

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Interests

  • Martial Arts
  • Working out
  • Reading
  • I enjoy helping others and giving back to the community
  • Running
  • Playing Sports
  • Personal Development and Self-Improvement

Timeline

Restaurant Manager

Sergio's Restaurant
07.2021 - Current

Grocery Stocker

Winn Dixie Supermarket
02.2020 - 07.2021

Bakery Production Worker

Sos Food Labs
01.2018 - 02.2020

Electrician Degree - Electricity, And Security Systems.

CBT Technology Institute

High School Diploma -

Palm Glades Preparatory Academy

Similar Profiles

CREATE PROFILE