Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alejandro Lascano

Summary

Dynamic and results-oriented leader with strong experience managing large teams and overseeing financial operations. Skilled in cash handling, regulatory compliance, customer service, and operational efficiency. Proven ability to lead, coach, and motivate teams to exceed goals while delivering exceptional client experiences. Fluent in English and Spanish. Currently pursuing a Master of Science in Finance with a 4.0 GPA.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Area Manager

Amazon
07.2024 - Current
  • Lead, inspire, and develop, a team of 150+ associates to achieve operational excellence and meet productivity goals.
  • Reduced error rate by 20% and improved productivity by 31% through process optimization and targeted coaching.
  • Manage daily scheduling, audits, and compliance reporting to ensure adherence to company policies and risk mitigation.
  • Analyze operational data to optimize costs and reduce defects, improving overall service quality.
  • Develop and implement action plans to address performance gaps and improve team outcomes.

Driver

Amazon
12.2022 - 05.2024
  • Provided timely and efficient delivery services with consistent positive customer feedback.

Store Manager

Western Union
01.2021 - 12.2022
  • Managed cash handling, vault balances, and secure financial transactions in a high volume environment.
  • Processed money orders, bill payments, credit cards account openings, and ensured regulatory compliance.
  • Delivered consultative financial services to customers, enhancing satisfaction and repeat business.
  • Maintained accurate records and performed daily reconciliations, reducing discrepancies and audit risks.

Owner/Property Rental

Airbnb.com/Lightflexrentals.com
09.2019 - 12.2021
  • Independently owned and managed three Airbnb properties, overseeing operations, guest relations, and maintenance.

Event/ Party Rentals

Freelance
01.2018 - 09.2019
  • Worked closely with contractors and vendors to coordinate and set up weddings and family celebrations.

Cash Office Manager

Sears
01.2016 - 12.2017
  • Supported Human Resources and executives in recruiting and training new employees.
  • Collected on boarding paperwork and managed payroll details, applicant and associate files, and employment documents in compliance with company policies.
  • Conducted daily cash counts for the store and vault, overseeing money management responsibilities for amounts exceeding $1 million.
  • Managed over/short reporting and performed bank reconciliation.
  • Handled clerical tasks, including tracking attendance and preparing badges, IDs, and discount cards.
  • Provided customer service, answered phone calls, and assisted with additional tasks as needed.

Intern – Customer Service Agent

State Farm
01.2016 - 06.2016
  • Processed cash, check, credit card, and money order payments; verified authenticity of checks.

Senior Financial Representative

Primerica
03.2015 - 06.2015
  • Market and sell life insurance policies, annuities, and investments while maintaining professionalism, knowledge, and customer confidentiality.
  • Conducted inspection photo assessments at various customer locations.
  • Processed insurance policy transfers for customers entering or exiting coverage plans.

Education

Masters of Science - Finance

Empire State University of New York
12.2026

Bachelor of Business Administration - Finance

State University of New York at Canton – College of Technology
Canton, NY
05.2024

Associate in Science - Business Administration

LaGuardia Community College
Queens, NY
05.2016

Skills

  • Banking & Operations: Cash handling, Vault operations, regulatory compliance, account services, scheduling
  • Customer Experience: Consultative selling, conflict resolution, financial needs assessment
  • Leadership: Staff supervision, coaching & development, performance management
  • Technical: Microsoft Excel, Outlook, Word, QuickBooks, Time Hub, Data Analysis, Assessing and mitigating risk
  • Languages: Fluent in English & Spanish

Certification

  • Valid Driver’s License
  • Life Insurance License [Inactive]
  • NMLS ID: #2745477

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Area Manager

Amazon
07.2024 - Current

Driver

Amazon
12.2022 - 05.2024

Store Manager

Western Union
01.2021 - 12.2022

Owner/Property Rental

Airbnb.com/Lightflexrentals.com
09.2019 - 12.2021

Event/ Party Rentals

Freelance
01.2018 - 09.2019

Cash Office Manager

Sears
01.2016 - 12.2017

Intern – Customer Service Agent

State Farm
01.2016 - 06.2016

Senior Financial Representative

Primerica
03.2015 - 06.2015

Bachelor of Business Administration - Finance

State University of New York at Canton – College of Technology

Associate in Science - Business Administration

LaGuardia Community College

Masters of Science - Finance

Empire State University of New York

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