ALEJANDRO Lujan
Ternium Colombia
Boston,MA
2
Languages
6
years of professional experience
Food Service Professional experienced in guest engagement and team collaboration. Enhanced service efficiency and customer satisfaction through effective training of new hires and communication with kitchen staff. Delivered high-quality service in busy dining environments by adapting to changing needs and maintaining smooth operations.
Work History
Server
1 Year 4 Months- Provided exceptional customer service, ensuring satisfaction and addressing inquiries efficiently.
- Managed multiple tables simultaneously while maintaining a high level of accuracy in orders.
- Collaborated with kitchen staff to deliver timely food service during peak hours.
- Trained new hires on menu offerings, service protocols, and operational standards.
Digital Marketing Specialist
5 Years 10 Months- Developed and executed digital marketing strategies to enhance brand visibility and engagement.
- Increased website traffic by implementing effective SEO strategies and optimizing online content.
- Achieved higher click-through rates on social media ads through audience segmentation, ad placement optimization, and compelling ad copy.
- Created engaging content tailored for diverse audiences, increasing user retention on digital platforms.
- Coordinated social media strategies across multiple platforms, driving audience growth and interaction.
Food Runner
3 Years 10 Months- Delivered food and beverages efficiently to guests, ensuring timely service and satisfaction.
- Collaborated with kitchen staff to coordinate order accuracy and presentation standards.
- Maintained cleanliness of dining areas, enhancing overall guest experience and safety compliance.
- Assisted servers in fulfilling guest requests, promoting teamwork and operational efficiency.
- Managed multiple food orders simultaneously, prioritizing tasks to optimize workflow during peak hours.
- Trained new staff on service protocols and menu knowledge, fostering a knowledgeable team environment.
- Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
- Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
Education
Bachelor of Communications - Marketing And Advertising
Skills
Food running
Exceptional customer service
Guest engagement
Guest relations
Order accuracy
Dining etiquette
Food safety practices
Strong work ethic
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Server
Woods Hill Pier 4
04.2025 - CurrentRead More
Food Runner
Woods Hill Pier 4
06.2021 - 04.2025Read More
Digital Marketing Specialist
Ternium Colombia
10.2020 - CurrentRead More
Universidad De Medellín
Bachelor of Communications from Marketing And Advertising
Read More