Alejandro Morgan
San Mateo,CA
Summary
Customer-focused Food Service Professional with proven skills in problem-solving and guest engagement. Experienced in fast-paced environments, delivering accurate orders and maintaining high satisfaction standards. Eager to leverage time management and organizational skills while contributing to team success. Strong communicator with a commitment to continuous learning and improving customer experiences.
Overview
2
2
years of professional experience
Work History
Food Runner
Marriot Hotel events
San Jose, California
03.2025 - Current
- Delivered food to guests in a timely manner while following safety protocols.
- Delivered food orders promptly, enhancing guest satisfaction in dining areas.
- Collaborated with kitchen staff to ensure timely service.
- Assisted servers with special requests and accommodations, ensuring a seamless dining experience.
- Monitored dining room to anticipate guest needs and gather feedback for improved service.
- Followed health and safety guidelines during food handling procedures.
- Ensured that all orders were correct before leaving the kitchen area.
- Assisted the team by taking on additional duties during staff shortages.
Cashier
Round Table Pizza, Inc
San Mateo, California
01.2025 - Current
- Balanced daily transactions on a computerized point-of-sale system.
- Processed cash, credit, and debit transactions accurately in compliance with company procedures.
- Provided exceptional customer service by actively listening and engaging with patrons.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Answered customer questions and provided store information.
- Collaborated with team members to streamline store operations during peak hours.
- Fostered strong relationships with coworkers to enhance teamwork.
- Performed a range of assigned tasks in alignment with management's directives.
Cashier
76 Gas Station
Belmont, California
07.2024 - 12.2025
- Handled cash, credit, and debit transactions following company procedures.
- Processed transactions with accuracy and efficiency, ensuring customer satisfaction.
- Assisted customers with purchases and answered product-related inquiries.
- Addressed and resolved customer complaints, enhancing overall shopping experience.
- Trained new team members on cash register operations and customer service best practices, fostering a knowledgeable team.
- Collaborated with team members to ensure smooth store operations during busy hours.
- Managed inventory levels by restocking merchandise during shifts.
- Executed various tasks as designated by management to support team operations.
- Monitored fuel pump operations to provide customer support and safety compliance.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
Deli Clerk
Sandwich Spot
San Carlos, California
11.2023 - 06.2024
- Assisted customers in selecting products from deli case, providing personalized recommendations.
- Prepared deli meats and cheeses according to customer specifications.
- Sliced meats and cheeses and weighed deli items for customers.
- Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
- Maintained cleanliness and organization of deli counter to enhance customer experience.
- Collaborated with team members to ensure smooth service flow during peak hours.
- Followed company recipes for preparing foods such as soups, salads, sandwiches.
- Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
- Operated cash register accurately and efficiently for customer transactions.
Education
Associate of Arts - Management
College of San Mateo
San Mateo, CA01-2029
High School Diploma -
San Mateo
San Mateo, CA04-2024
High School Diploma -
Capitán FAP José Abelardo Quiñones Gonzales
Lima, Peru12-2022
Skills
- Food safety
- Order management
- Food delivery
- Customer service
- Serve customers
- Sales support
- Time management
- Problem resolution
- Collaboration skills
- Teamwork and collaboration
- Attention to detail
- Effective communication
- Active listening
- Strong work ethic
- Quick learner
- Problem-solving
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Food Runner
Marriot Hotel events
03.2025 - Current
Cashier
Round Table Pizza, Inc
01.2025 - Current
Cashier
76 Gas Station
07.2024 - 12.2025
Deli Clerk
Sandwich Spot
11.2023 - 06.2024
Associate of Arts - Management
College of San Mateo
High School Diploma -
San Mateo
High School Diploma -
Capitán FAP José Abelardo Quiñones Gonzales