Alejandro Rodriguez
Chaparral,NM
Summary
Resourceful Call Center Representative known for maintaining high productivity and efficiently completing tasks. Specialize in effective communication, quick problem-solving, and accurate record-keeping. Excel in active listening, empathy, and patience, ensuring customer satisfaction and resolution of inquiries with professionalism and warmth.
Overview
15
15
years of professional experience
Work History
Call Center Representative
La Clinica de Familia Inc.
Chaparral, New Mexico
03.2023 - Current
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Verified insurance coverage for appointments.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Called patients to confirm scheduled appointments and obtain additional details.
- Took messages from patients and promptly relayed to appropriate staff.
- Communicated with patients with compassion while keeping medical information private.
Hotshots Delivery Driver
Aa Hotshot And Logistics
Phoenix , AZ
07.2021 - 01.2023
- Efficiently deliver seafood to restaurants and resorts.
- Kept reports of returns and exchanges when needed.
- Received payments from customers.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Processed shipment documents neatly and efficiently for each load.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Navigated routes with GPS systems.
Freelancer Delivery Food and Package/Catering Chef
Grub hub/ Amazon flex/ Fat Boys Tacos
Phoenix , AZ
03.2020 - 11.2021
- Navigated local streets and highways with ease using GPS system.
- Made food delivery that were requested through an application.
- Handle packages and delivered through Amazon flex.
- Owned and operated catering business
Delivery Driver
French’s Meat shoppe
Scottsdale , Az
03.2018 - 03.2020
- Kept accurate logs of all deliveries and trips.
- Reported mechanical problems encountered with vehicles to dispatch.
- Communicated frequently with dispatch to relay route changes and delays impacting customer delivery timetables.
- Obeyed traffic laws and follow established traffic and transportation procedures.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Managed accurate recordkeeping by distributing invoices, collecting payments and updating logs.
- Presented order bills and collected payments for deliveries.
Cook/Cashier/Prep/Manager
Filibertos Mexican Food
Phoenix , AZ
04.2009 - 03.2018
- Accepted cash and credit card payments, issued receipts and provided change.
- Managed a restaurant location
- Was in charged of the hiring process
- Was in charged of payroll.
- Kept inventory of supplies/ingredients/ Food that were needed to operate the restaurant
- Trained new team members in cash register operation, stock procedures and customer services.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Cooked in a timely manner orders
Education
High School Diploma -
Carl Hayden High School
Phoenix, AZ05.2009
Skills
- ECW experience
- Documentation and Reporting
- Customer Service
- Verbal and Written Communication
- Attention to Detail
- Problem-Solving
- Valid Driver's License
- Delivery and Shipment Records
Timeline
Call Center Representative
La Clinica de Familia Inc.
03.2023 - Current
Hotshots Delivery Driver
Aa Hotshot And Logistics
07.2021 - 01.2023
Freelancer Delivery Food and Package/Catering Chef
Grub hub/ Amazon flex/ Fat Boys Tacos
03.2020 - 11.2021
Delivery Driver
French’s Meat shoppe
03.2018 - 03.2020
Cook/Cashier/Prep/Manager
Filibertos Mexican Food
04.2009 - 03.2018
High School Diploma -
Carl Hayden High School
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