Alejandro Rogel Cruz
Austin
Summary
Accomplished Customer Service Manager and Retail Sales Associate at Office Depot Inc, adept in problem-solving and sales proficiency. Spearheaded initiatives that significantly reduced customer complaints, demonstrating exceptional leadership and customer service skills. Expert in Microsoft Office, with a proven track record in training and enhancing team performance.
Professional with experience in customer service leadership, prepared for this role. Skilled in team collaboration, conflict resolution, and driving performance improvement. Strong focus on achieving results and adapting to changing needs. Known for reliability, communication skills, and fostering positive team environment.
Overview
3
3
years of professional experience
Work History
Customer Service Manager
Office Depot Inc
12.2023 - 02.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Retail Sales Associate
Office Depot Inc
04.2022 - 12.2023
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped stock high value items such as furniture, printers, printer ink, laptops, and desktops
- Helped customers in the print department instruct them on how to print, copy, scan, fax documents on our self serve machines, as well as help print out a range of items for customers on our store printers, from flyers, photographs, business cards, posters, blueprints, yard signs.
Education
James Bowie High School
4103 W Slaughter Lane07-2017
Skills
- Customer service
- Problem-solving
- Microsoft outlook, word, and Excel
- Sales proficiency
- Shipping, receiving, and warehousing
- Budgeting and reporting
- Loss prevention
- Cash handling
Languages
Spanish
Native or Bilingual
Timeline
Customer Service Manager
Office Depot Inc
12.2023 - 02.2025
Retail Sales Associate
Office Depot Inc
04.2022 - 12.2023
James Bowie High School
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