Alejandro Saldivar
Tucson,United States
Summary
Hardworking and reliable professional dedicated to exceeding expectations in supporting teams and delivering exceptional customer service. Committed to continuous learning and personal growth, adaptable to diverse working conditions and environments. Builds positive relationships with colleagues and customers, skilled at handling complex situations with ease. Trusted to complete work tasks promptly, driven by self-motivation and a strong work ethic. Embraces discipline and proactively seeks clarification on proper procedures to meet workplace expectations.
Overview
5
5
years of professional experience
Work History
Sales Consultant
Jim Click Automotive
02.2023 - Current
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
- Increased sales by fostering relationships with customers, implementing business strategies and suggesting areas for improvement.
- Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
Freight Associate
The Home Depot
08.2022 - 02.2023
- Organize freight merchandise onto silver carriers and pallets that have the location of where the freight is going on the sales floor
- Use pallet jacks to maneuver pallets loaded with freight merchandise
- Transported items within warehouse using equipment such as hand trucks, pallets jacks and forklifts
- Separated product by SKU, product number, or quantity and broke down pallets
- Loaded and unloaded trucks manually or using Material Handling Equipment (MHE)
- Requisitioned and stored inventory materials to maintain adequate stock levels
- Checked work areas regularly to proactively handle safety and housekeeping requirements.
- Loaded and unloaded trucks.
Leasing Consultant
HSL Asset Management LLC
08.2022 - 02.2023
- Get applicants approved with either a standard or additional deposit depending on qualifying criteria from the Community Director
- Build and organize files for applicants/residents and keep papers in order based on File
- Audit sheet
- Adhered to fair housing standards to avoid legal issues and prevent discriminatory practices
- Coordinated administrative processes for consistent handling of paperwork, credit checks and rent collection
- Planned marketing and outreach strategies to consistently bring in new leasing prospects
- Worked with qualified repairers to keep properties and grounds up to modern standards
- Organized events to engage residents and build strong sense of community
- Resolved legal issues and neighborhood disputes with the help of strong communication skills, policy expertise and knowledge of local laws
- Worked with leasing agents to market vacancies and keep occupancy rates high
- Handled administrative work to smooth new resident move-in processes.
Service Technician
Precision Toyota Of Tucson
08.2021 - 08.2022
- Inspected and maintained oil changes, tire rotations, brake flushes, transmission EFI flushes, tire balances, tire changes, tire repairs, cabin and engine air filter replacements
- Communicate with service advisors about customers' vehicles to verify any up-sales or concerns
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Quality check other mechanics work on the team to make sure service is done properly and to avoid any safety concerns
- Documented maintenance and repair activities using established methods
- Coordinated preventive maintenance schedules and updated timelines based on available resources
- Operated machines to repair defective and damaged items
- Tested finished results to guarantee conformity to standard
- Applied safety standards to eliminate and mitigate risk of workplace safety hazards
- Cleaned and oiled machinery to maintain proper operation.
Service Advisor
Precision Toyota Of Tucson
07.2020 - 08.2021
- Recommended initiatives to improve customer service standards and internal work procedures
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers
- Composed memos, reports and quality assurance communications to professionally connect with customers or internal departments about service activities
- Completed forms for service orders, set up accounts and assisted customers with billing questions
- Handled telephone inquiries to scheduled appointments and update customers on in-progress work
- Determined charges for services requested, collected deposits or payments, and arranged for billing
- Remained calm, composed and polite to deescalate aggressive customer behavior
- Engaged with customers to understand needs, resolve issues and answer product questions.
Car Rental Agent
Precision Toyota Of Tucson
11.2019 - 07.2020
- Managed multiple tasks in high-volume environment.
- Determined clients' needs and helped select appropriate rentals fulfilling requirements.
- Responded quickly to customer inquiries, answering questions and offering insight into products.
- Kept up-to-date rental records and customer information in company systems to track client interests and preferences.
- Addressed guest complaints and resolved issues to promote satisfaction.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
- Implemented stock control systems for monitoring and requisitioning supplies.
Education
Pima Community College
Tucson, AZHigh School Diploma - Communications
Flowing Wells High School
Tucson, AZ05-2017
Skills
- Good Telephone Etiquette
- Planning and Coordination
- Multitasking Abilities
- Analytical and Critical Thinking
- Administrative Support
- Records Oversight
- Dependable and Responsible
- Excellent Communication
- Organization and Time Management
- Flexible and Adaptable
- Data Entry
- Teamwork and Collaboration
Timeline
Sales Consultant
Jim Click Automotive
02.2023 - Current
Freight Associate
The Home Depot
08.2022 - 02.2023
Leasing Consultant
HSL Asset Management LLC
08.2022 - 02.2023
Service Technician
Precision Toyota Of Tucson
08.2021 - 08.2022
Service Advisor
Precision Toyota Of Tucson
07.2020 - 08.2021
Car Rental Agent
Precision Toyota Of Tucson
11.2019 - 07.2020
Pima Community College
High School Diploma - Communications
Flowing Wells High School
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