Alejandro Santos
Summary
Experienced hospitality professional specializing in fine dining service and guest relations. Led teams in high-volume settings, enhancing customer satisfaction through effective communication and conflict resolution. Managed inventory and trained staff, driving sales performance and promoting a collaborative work environment.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Server/Server Assistant
Pelican Hill Resort
Newport Coast
06.2023 - Current
- Delivered exceptional guest service by anticipating needs, handling special requests, and maintaining high standards of presentation and professionalism.
- Delivered attentive table service and bussing support in high-end grill restaurant, enhancing clean, polished, and welcoming dining environment for guests.
- Coordinated with servers, kitchen staff, and management to ensure smooth, efficient dining experiences during busy shifts.
- Developed foundational skills in fine-dining service, guest interaction, and maintenance of luxury-level ambiance.
MANAGER/SERVER
Ra sushi (Benihana)
04.2021 - 06.2023
- Consistently achieved the highest average sales through suggestive sales.
- Supported store manager in cultivating positive environment and enhancing customer and team experience.
- Resolved customer issues and complaints to ensure satisfaction and loyalty.
- Trained and onboarded new staff members to ensure smooth integration into the team.
- Worked in fast-paced environment at RA SUSHI
BIOLOGICAL SCIENCE TECHNICIAN
ADVANCED TECHNOLOGY LABORATORY
03.2020 - 04.2021
- Analyzed experimental data and interpreted results to produce detailed reports and summaries of findings.
- Conducted research, including collection of samples (water, soil, plants, chemicals), to support scientific studies.
- Set up, operated, and ensured proper maintenance of various sampling equipment in the field.
- Maintained comprehensive logs of lab activities to ensure accurate documentation and compliance.
SHIFT SUPERVISOR, MARKET BROILER
03.2018 - 02.2020
- Managed multiple tasks in fast-paced environment, ensuring smooth operations and timely service.
- Coordinated order flow from waiters to kitchen, prioritizing preparation to enhance service speed and order accuracy.
- Trained new employees on food handling, guest expectations, and restaurant protocols, fostering a knowledgeable team.
ASSISTANT MANAGER
WILD WATERS EXPRESS
05.2014 - 06.2017
- Hired and trained employees on OSHA safety standards to promote workplace safety compliance.
- Established and enforced standards of personnel performance and service to provide customers with consistent and positive experience.
- Identified and promptly resolved customers concerns and complaints
- Maintained accurate records of serviced cars and processed payments to support operational efficiency.
- Conducted inventory on equipment, towels, and supplies to ensure adequate stock levels
MANAGER
MCDONALD'S
03.2009 - 09.2014
- Demonstrated the ability to work in a fast-paced environment and still achieved overall customer and company satisfaction ensuring and tracking sales goals.
- Supervised team members to deliver high-quality service consistently.
- Monitored kitchen activities to maintain preparation of top-quality food.
- Maintained adequate stock levels and organized inventory management.
Education
Woodruff Wilson High School
Long Beach, CA06-2011
Skills
- Serving
- Fine Dining
- High Volume Dining
- Food Preparation
- Cleaning
- Restaurant experience
- Shift management
- Restaurant oversight
- Stock Management
- Supervision
- Management
- Leadership
- Communication
- Collaborative
- Interpersonal
- Organizational
- Time Management
- Cleaning
- Customer support
- Stock Management
- Food Preparation
Certification
Food Handler Certification
Timeline
Server/Server Assistant
Pelican Hill Resort
06.2023 - Current
MANAGER/SERVER
Ra sushi (Benihana)
04.2021 - 06.2023
BIOLOGICAL SCIENCE TECHNICIAN
ADVANCED TECHNOLOGY LABORATORY
03.2020 - 04.2021
SHIFT SUPERVISOR, MARKET BROILER
03.2018 - 02.2020
ASSISTANT MANAGER
WILD WATERS EXPRESS
05.2014 - 06.2017
MANAGER
MCDONALD'S
03.2009 - 09.2014
Woodruff Wilson High School