Keenan Miller

• I was a Jack of all trades. I was the assistant manager and Maintenance man at Surf and Turf when necessary. I also worked at the Sister restaurant The Palace in any position necessary including Serving, Hostessing and cooking.
• Built a rapport with all guests to ensure great service
• Dealt with all customer service issues with a great satisfication rate
• Transported goods between the two restaurants to insure they had everything they needed for daily operations.
• Maintained and developed preventive maintenance programs and good working relationship with operations to complete all Maintenance tasks for Surf and Turf Bar and Grill and sister restaurant The Palace.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Maintained clean and organized dining areas to uphold restaurant hygiene standards.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
• Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Answered customers' questions, recommended items, and recorded order information.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Increased sales significantly by upselling higher-end products to customers.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Supervised set up of banquet food stations and coordinated service to multiple dining areas.

• Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
• Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
• Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
• Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
• Plated and presented all dishes to match established restaurant standards.
• Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
• Prepared food items such as meats, poultry, and fish for frying purposes.
• Maintained well-stocked stations with supplies and spices for maximum productivity.
• Checked food temperature regularly to verify proper cooking and safety.
• Prepared and cooked full course meals based on restaurant recipes and specifications.
• Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
• Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
• Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
• Grilled meats and seafood to customer specifications.
• Kept kitchen clean and organized by performing daily maintenance tasks.
• Followed health, safety and sanitation guidelines while preparing and serving food.
• Maintained smooth and timely operations in preparation and delivery of meals.
• Verified proper portion sizes to consistently attain high food quality standards.
• Interacted with guests to obtain feedback on product quality and service levels.
• Assisted in developing new menu items to reflect restaurant's style and standards.
• Served food and beverages promptly with focused attention to customer needs.
• Worked with POS system to place orders, manage bills, and handle complimentary items.
• Cultivated warm relationships with regular customers.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Bussed and reset tables to keep dining room and work areas clean.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
• Explained menu items and suggested appropriate options for food allergy concerns.
• Used slow periods to restock supplies, ice, trays, and delivery bags.
• Seated customers in timely manner by managing reservations and waitlists skillfully.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
• Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
• Processed orders and sent to kitchen employees for preparation.
• Printed dining checks with total due, collected payment and offered receipts to complete transactions.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Answered customer questions about hours, seating, and menu information.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.
• Monitored seating area and checked restrooms regularly to keep spotless.
• Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Assisted managers with quickly resolving service- and food-related issues.
• Leveraged POS system to manage sales transactions, process credit cards and print receipts.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Accommodated special seating requests for guests to enhance satisfaction.

• Utilized hammers, saws, squares, levels, and fastening devices to complete projects.
• Worked independently in fast-paced environment while meeting productivity and quality expectations.
• Brought materials and tools from trucks and storage facilities to work site locations and organized for expected needs.
• Worked with more knowledgeable professionals to grow understanding of principles and construction standards.

Operated heavy machinery

• Complied with company and OSHA safety rules and regulations.
• Assessed equipment after each production run and performed preventive maintenance to keep machines running smoothly.
• Identified malfunctions or failures by routinely monitoring and analyzing equipment operations.
• Tended operating machinery to identify equipment malfunctions and locate sources of product defects.
• Kept detailed production records and identified hold-ups.
• Fixed Type machinery malfunctions to return systems to peak performance.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.
• Maintained equipment performance by lubricating and cleaning components.
• Operated machining equipment safely with team of operators.
• Set up and adjusted equipment and properly configured machines for daily operation.
• Calibrated, tested, and adjusted machine settings or controls in preparation for production operations.
• Set up and ran machinery to produce exceptional products for industrial needs.
• Updated daily production logs and informed management of production incidents or non-conformance issues.
• Replenished materials and supplies as needed to maintain production.
• Used precision measuring tools, micrometers and calipers to meet required product specifications.
• Quickly shut down equipment in emergency situations following protocols.
• Monitored compliance with plant procedures, safety and sanitation protocols as well as government regulation.
• Analyzed and inspected operating units such as towers, storage tanks and other units to check operation and improve efficiency.
• Suggested specific ideas for process, productivity and safety improvements.

• Performed loading and unloading duties to move items from delivery trucks and shipping containers.
• Scanned boxes and tagging stock with warehouse labels.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Prepared boxes of Products and stacked pallets.
• Used pallet jacks, hand trucks and cranes to move merchandise.
• Operated warehouse vehicles and equipment to move pallets and crates for deliveries.
• Transported products with electric pallet jack to prepare for shipping.
• Delivered products to correct dock area and shrink-wrapped palletized orders.
• Conducted pre-shift safety inspection on material-handling equipment and notified supervisor of deficiencies.
• Stacked finished cases on pallets following customer specifications.
• Utilized production schedules and shipping orders to track materials from designated areas throughout facility.
• Informed supervisor of maintenance concerns, process problems and product issues.
• Reviewed product counts for accuracy to communicate results with supervisor.
• Inspected product for agreement with documentation and damage or defects.
• Verified label displays for accuracy of box content.
• Analyzed freight coding for freight movement and tracing process.
• Loaded products onto pallet.
• Operated pallet jack to pull orders out of storage areas.
• Transferred loaded pallets onto delivery or storage areas.
• Transported goods from racks, shelves and vehicles via forklift and pallet jack.
• Prepared finished orders by pulling, packing, wrapping and securing products.
• Arranged packages on pallet according to size and weight.
• Maintained clean and organized workspaces to uphold safety standards.
• Supplied loading equipment and team members with empty pallets.
• Inspected materials for quality before loading.
• Transported items to delivery pallets using electric pallet jack.
• Operated equipment controls console for sorting, transferring and stacking pallets.

• Maintained grounds by trimming, weeding, and general clean-up.
• Performed planting, watering, mulching, and edging of lawns.
• Removed weeds, hazards, and debris from common pathways to improve usability.
• Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
• Used trimmers and chainsaws for grounds maintenance, brush clearing, and tree removal and thinning.
• Operated landscaping equipment with focus on safety and machine longevity.
• Cultivated and replanted trees and plants to maintain landscaping areas.
• Installed lights, sprinklers and other outdoor features based on requirements.
• Utilized creative design techniques to maximize aesthetic appeal of landscaping projects.
• Managed and coordinated installation of complex landscaping projects.
• Educated clients on proper care and maintenance of landscaping projects.
• Created and maintained detailed records of landscaping projects for future reference.
• Utilized power tools and landscaping machines to maintain outdoor areas.
• Removed debris and waste from outdoor areas.
• Removed tree stumps, roots and debris for cohesive landscape appearance.
• Performed equipment maintenance and repairs to keep tools functional for projects.
• Maintained gardening tools by replacing blades and fluids.
• Installed stonework according to landscape design plan and client specifications.
• Applied fertilizers and pesticides to outdoor areas according to safety standards.
• Prepared soil for planting and sowing.
• Coordinated with other landscaping professionals to improve outdoor areas.
• Monitored and evaluated condition of trees, shrubs, lawns and flowerbeds.
• Developed and maintained efficient irrigation system for outdoor areas.
• Collaborated with gardeners to plan and design outdoor spaces.

• Unloaded and stocked kitchen supplies.
• Maintained and sanitized service stations, prep areas, and countertops.
• Coordinated with kitchen staff, working hard to stay ahead of demand and exceed customer expectations.
• Verified dishes were prepared according to restaurant recipes and quality standards.

• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Scheduled and received food and beverage deliveries, adhering to food cost and budget.
• Checked and tested foods to verify quality and temperature.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Inspected stock to identify shortages, replenish supply and maintain consistent inventory.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team consistency and integrity.
• Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
• Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
• Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.
• Enhanced customer satisfaction with attentiveness to dietary restrictions and allergen concerns in menu offerings.
• Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
• Contributed to a positive workplace culture by actively engaging with staff members, promoting open communication channels, and demonstrating support for ongoing professional development opportunities.
• Designed and maintained menus to offer variety of high quality and consistency of dishes.
• Developed and maintained professional relationships with suppliers to acquire high-quality ingredients and products with reasonable prices.
• Calculated prices of ingredients to monitor food costs and control expenses.
• Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
• Developed creative daily specials using seasonal ingredients, incorporating fresh flavors into the menu rotation while minimizing costs associated with excess inventory stockpiling.
• Opened and Closed restaurant as well as managed front and back of house staff
• Performed all General Manager duties upon his absence