Alejandro Silva
San Antonio,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Field Engineer II
University Health
05.2018 - Current
- Improved project efficiency by implementing advanced troubleshooting techniques and optimizing equipment performance.
- Enhanced client satisfaction by providing timely and accurate technical support for complex issues.
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Improved project efficiency by conducting site surveys and collecting data for field engineering projects.
- Enhanced network performance by troubleshooting and resolving complex technical issues in a timely manner.
Lead Computer Analyst
University Health
08.2016 - 05.2018
- Monitor and maintain all Windows and Unix systems, file servers and network systems
- Trained employees on new technologies, serving as a subject matter expert on various applications and tools.
- Developed detailed documentation to facilitate knowledge transfer and enable effective troubleshooting by IT staff members.
- Daily processing of production job such as EDI files, Carelink Statements, and Frost Bank files
- Monitor and secure datacenter environment
Field Engineer
University Health
05.2016 - 05.2018
- Reduced downtime with proactive maintenance and regular equipment inspections.
- Increased equipment uptime by providing swift and effective troubleshooting and maintenance support in the field.
- Promoted a positive work environment within the team, sharing knowledge and assisting colleagues as needed.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Monitored work performance and quality to maintain standards.
Education
Some College (No Degree) - Computer Programming
North Central State College
Mansfield, OHSome College (No Degree) - Database Administration
San Antonio College
San Antonio, TXSkills
- Customer Support
- Remote Support
- VoIP Systems
- Work Order Management
- Equipment installation and repair
- Project Scheduling
- Incident Management
- Network Troubleshooting
Timeline
Field Engineer II
University Health
05.2018 - Current
Lead Computer Analyst
University Health
08.2016 - 05.2018
Field Engineer
University Health
05.2016 - 05.2018
Some College (No Degree) - Computer Programming
North Central State College
Some College (No Degree) - Database Administration
San Antonio College