Alejandro Sofia
Boynton Beach,FL
Summary
Experienced with managing administrative tasks and leading office teams to achieve operational goals. Expertise in employee lifecycle management, payroll administration, and providing technical support. Committed to leveraging diverse skills to drive operational excellence and support team goals in a fast-paced environment. Track record of successfully coordinating projects and improving office efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Lead
Conviva Senior Primary Care
Boca Raton, FL
02.2026 - Current
- Streamlined scheduling processes, improving appointment management and patient flow.
- Trained new reception staff on clinic procedures and customer service protocols.
- Familiar with EMR systems such as Athena, Avility, CMS, Genisis, and Spot.
- Coordinated communication between healthcare providers and patients, enhancing service delivery.
- Resolved patient inquiries and issues, ensuring high levels of satisfaction and care continuity.
- Streamlined front desk workflows, reducing wait times and improving overall clinic efficiency.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
Market Operations Specialist
Buildforce
Riviera Beach, FL
03.2025 - 03.2026
- Coordinated onboarding and offboarding, including I-9s, W-4s, license verification, and system access.
- Served as primary liaison between field workers, contractors, recruiters, and payroll teams.
- Investigated and resolved payroll discrepancies by validating time entries, approvals, and contractor confirmations.
- Maintained compliance documentation to support internal audits and client requirements.
- Delivered bilingual communication for onboarding, policy explanations, attendance issues, and payroll follow-ups.
- Provided Tier 1-2 technical support for workforce platforms, time-tracking tools, and internal systems.
- Trained new staff on proper operating procedures and provided ongoing support as needed.
Benefits Specialist / IT Support
DisclosedRx
Phoenix, AZ
05.2024 - 02.2025
- Delivered Tier 1-2 IT support for internal employees, troubleshooting Windows OS and Microsoft 365 issues.
- Managed user account provisioning, access changes, and offboarding security actions.
- Built automation workflows using Microsoft Power Automate to send prescription and status notifications.
- Supported benefits inquiries, explaining eligibility rules and resolving member questions.
- Ensured HIPAA compliance through secure access controls, VPN usage, and data handling procedures.
Enrollment Specialist
Group1001
Zionsville, IN
01.2020 - 01.2025
- Assisted members with high-volume benefits enrollment and eligibility verification.
- Interpreted policy guidelines and clarified coverage details to improve member understanding.
- Maintained accurate CRM and enrollment records to support audits and compliance reviews.
- Collaborated with cross-functional teams to resolve enrollment discrepancies and account issues.
AWS Solutions Architect Intern
Belle Fleur Technologies
Weston, FL
03.2023 - 05.2023
- Configured AWS services including CloudWatch, CloudTrail, and Control Tower.
- Implemented role-based access controls to improve cloud security practices.
- Supported secure serverless architecture design for scalability and cost optimization.
Education
Cisco Networking & IT Administration Program - Cisco Networking
Miami Lakes Educational Center & Technical College
Bachelor of Science (B.S.) - Cyber Security
Miami Dade College
Skills
- HRIS
- HR Operations
- Employee Lifecycle Management
- Payroll Administration
- ATS Systems
- EMR Systems
- Compliance Documentation
- Contractor Communication
- Benefits Eligibility
- Tier 1-2 IT Support
- Microsoft 365
- Access Control
Certification
- AWS Certified Solutions Architect - Associate
- Microsoft 365 Fundamentals
- MTA Networking Fundamentals
- MTA Security Fundamentals
Languages
Spanish - Bilingual
English - Bilingual
Timeline
Administrative Lead
Conviva Senior Primary Care
02.2026 - Current
Market Operations Specialist
Buildforce
03.2025 - 03.2026
Benefits Specialist / IT Support
DisclosedRx
05.2024 - 02.2025
AWS Solutions Architect Intern
Belle Fleur Technologies
03.2023 - 05.2023
Enrollment Specialist
Group1001
01.2020 - 01.2025
Bachelor of Science (B.S.) - Cyber Security
Miami Dade College
Cisco Networking & IT Administration Program - Cisco Networking
Miami Lakes Educational Center & Technical College