Alejandro Terry
Miami,FL
Summary
Dynamic and bilingual professional with a proven track record in customer relationship building and sales, notably at work. Leveraged interpersonal communication and systems expertise to consistently exceed sales targets and enhance client satisfaction. Skilled in teamwork and complex problem-solving, contributing to significant achievements in diverse roles, with proven ability to quickly adapt to new environments.
Motivated with solid foundation in sales, adept at building strong client relationships and driving revenue growth. Proven track record of meeting sales targets and contributing to team success. Demonstrates effective communication and negotiation skills.
Hardworking employee that brings positive attitude and commitment to continuous learning and growth.
Overview
2
2
years of professional experience
Work History
Sales Representative
Head Quarter Toyota
Hialeah, FL
06.2024 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Cultivated deep understanding of product features to answer questions and overcome objections.
- Teamwork to facilitate the achievement of objectives.
- Efficient completion of assigned tasks.
- Use of computer and technological systems.
- Documentation and file management.
Fire Sprinkler Installer
Firematic
Miami, Doral
05.2023 - 06.2024
- Demonstrated adaptability when working with various types of sprinkler systems, including wet pipe, dry pipe, pre-action, and deluge systems.
- Collaborated with team members for efficient completion of large-scale projects while maintaining a high level of quality in all installations.
- Contributed to a culture of safety by actively participating in ongoing education and training opportunities within the fire protection industry.
- Ensured timely project completion by coordinating with contractors, architects, and other trade professionals.
- Increased workplace safety by adhering to relevant regulations, guidelines, and standard operating procedures throughout all tasks.
- Customer service and attention.
- Teamwork to facilitate the achievement of objectives.
- Efficient completion of assigned tasks.
- Maintaining order and cleanliness in the work area.
- Collaboration with the different departments of the company. Telephone assistance and management of the company's email. Development of projects and programs.
- Efficient management of the team of professionals in charge.
KW MANAGEMENT Front Desk
Fisher Island
Miami Beach, FL
11.2022 - 12.2022
- Streamlined check-in and check-out processes for improved guest experience and reduced wait times.
- Assisted sales department in generating leads by collecting potential client information during guest interactions at the front desk.
- Assisted in increasing hotel occupancy rates with effective upselling techniques and personalized recommendations.
- Ensured accurate record-keeping of guest information through diligent use of property management software systems.
- Handled confidential financial transactions with care, including cash handling, credit card processing, and end-of-shift balancing duties.
- Played a key role in resolving guest complaints by attentively listening to concerns and implementing appropriate solutions.
- Strengthened teamwork among front desk staff by fostering a collaborative work environment and promoting open communication channels.
- Contributed to revenue growth by promoting hotel services, special offers, and loyalty programs to guests during their stay.
- Collaborated with housekeeping and maintenance departments to promptly address guest concerns and maintain room quality.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer inquiries.
Education
Career - Medicine
University of Medical Sciences
Villa Clara, Cuba 08-2016
Skills
- Customer service, and needs assessment
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations, and sales closing
- Complex Problem-solving
- Bilingual (Spanish, English)
- Organizational skills
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Sales Representative
Head Quarter Toyota
06.2024 - Current
Fire Sprinkler Installer
Firematic
05.2023 - 06.2024
KW MANAGEMENT Front Desk
Fisher Island
11.2022 - 12.2022
Career - Medicine
University of Medical Sciences