Alek Marroquin
Kyle,TX
Summary
Accomplished customer service professional with experience at Walmart, adept at enhancing customer satisfaction through exceptional service and effective communication. Proven ability to manage high-pressure situations with composure and reliability. Leveraged product knowledge to boost service standards, achieving a 95% satisfaction rate. Skilled in resolving conflicts and optimizing workflow efficiency. I am adaptable, reliable and punctual.
Overview
4
4
years of professional experience
Work History
Customer Service Cashier
Walmart
10.2023 - 07.2025
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries and resolved issues promptly.
- Maintained accurate cash drawer balances throughout shifts.
- Collaborated with team members to enhance customer service experience.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Representative
Qualfon Data Services
08.2021 - 10.2023
- Processed customer orders and returns promptly, ensuring high satisfaction levels.
- Collaborated with team to streamline communication processes, enhancing response times.
- Documented customer feedback and suggested improvements for service enhancements.
- Maintained comprehensive knowledge of products to provide accurate information to customers.
- Participated in quality assurance initiatives, contributing to improved service standards.
- Supported management in implementing new procedures to optimize workflow efficiency.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Education
No Degree - Electrical
Southern Careers Institute
TX07-2022
High School Diploma -
Hanna High School
Brownsville06-2020
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
Timeline
Customer Service Cashier
Walmart
10.2023 - 07.2025
Customer Service Representative
Qualfon Data Services
08.2021 - 10.2023
No Degree - Electrical
Southern Careers Institute
High School Diploma -
Hanna High School