Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Alek Santiago

Tucson,AZ

Summary

I am a Technology Concierge at Hacienda at the Canyon, adept at enhancing seniors' digital literacy and social connectivity. Leveraging strong problem-solving skills and a proactive attitude, I successfully improved user experiences and ensured the seamless operation of safety systems, fostering independence and quality of life for clients.

Overview

5
5
years of professional experience

Work History

Technology Concierge

Hacienda at the Canyon
01.2025 - Current
  • Assisting seniors with troubleshooting, setting up, and repairing electronic devices.
  • Educate on internet media literacy, how to navigate the online world and make safe decisions to remain safe.
  • Set up technology to help members remain social online with friends and family.
  • Assist the IT staff in the building to keep the senior safety system running smoothly.

Home Health Aide

Bayada Home Health
08.2020 - 01.2025
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.

Education

Associate of Arts - Liberal Arts

Pima Community College
05-2025

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Proactive attitude
  • Telephone etiquette
  • Hospitality
  • Guest experiences
  • Maintaining composure
  • Conflict resolution
  • Advanced time management

Accomplishments

  • Aided seniors to remain social by developing systems for them to engage with technology in a way they felt more comfortable
  • Develop filing systems for job and for members as well to help myself, my team, and the members remain organized online.
  • set up and maintain accessibility devices for members mainly for vision and hearing loss.

Timeline

Technology Concierge

Hacienda at the Canyon
01.2025 - Current

Home Health Aide

Bayada Home Health
08.2020 - 01.2025

Associate of Arts - Liberal Arts

Pima Community College

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Alek Santiago