Aleksa Draganic
Las Vegas,NV
Summary
Motivated individual with experience in customer service and sales. Proven track record of building long-lasting customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
10
10
years of professional experience
Work History
Account Executive
Vivint
11.2022 - Current
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Qualified leads, built relationships and executed sales strategies to drive new business.
- Executed successful sales strategies to convert leads into customers.
- Managed consistent sales pipeline between 50-70 sales per month.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Transaction Coordinator / Mortgage Loan Officer
Guild Mortgage Company
08.2020 - 11.2022
- Presented variety of loan solutions to clients in accordance with lending guidelines and customer needs
- Managing portfolio of customer relationships, ranging between 20-30 files monthly
- Seek prospective opportunities to retain and/or develop new clients
- Collect and analyze customer information for eligibility and ensure compliance
- Facilitated entire loan process from start to finish and continuously communicate with clients
- Collaborate with internal and external teams to ensure timely turn around time of 30 days for each respective mortgage transaction.
Account Manager
eBizAutos
07.2016 - 08.2020
- Provide dealerships marketing solutions as a cost-effective way to generate qualified leads while generating revenue for the company
- Manage and support client websites, inventory, and internet marketing
- Present & discuss digital strategy with clients
- Act as liaison between clients and web developers
- Communicate on weekly and in some cases daily basis to follow-up on open requests, turn times and dealership feedback on completed projects
- Train new and existing clients on software and help them get the most from their web solutions software
- Helping clients optimize website performance by utilizing digital marketing tools such as SEO, SEM, Social Media and analytics.
Retail Loan Underwriter
Wells Fargo Retail Credit
09.2013 - 07.2016
- Responsible for processing contract funding in accordance with all state and federal regulations
- Review approved and pending credit applications to ensure stipulations and conditions have been met and are in adherence to company policy
- Validating customer information from personal, credit worthiness and financial information
- Interacting professionally with dealers, customers, and vendors to obtain missing or invalid information and documentation
- Analyzing and assessing risk on applications.
Education
Bachelor of Arts & Sciences in Communication and Media -
Northeastern Illinois University
Chicago, IL05.2010
Skills
- Self-motivated, assertive, performs well in competitive work environments
- Confident, articulate, and professional speaking abilities
- Proven adaptability to differing cultural and business environments
- Exceptional analytical, communication and interpersonal skills
- Ability to manage significant portfolio of clients while generating new business
- Skilled at evaluating options and generating solutions
Timeline
Account Executive
Vivint
11.2022 - Current
Transaction Coordinator / Mortgage Loan Officer
Guild Mortgage Company
08.2020 - 11.2022
Account Manager
eBizAutos
07.2016 - 08.2020
Retail Loan Underwriter
Wells Fargo Retail Credit
09.2013 - 07.2016
Bachelor of Arts & Sciences in Communication and Media -
Northeastern Illinois University